JSJuvieanne Sayat
@juvieannesayat
Customer representative and software engineer with diverse technical skills.
PhilippinesWhat I'm looking for
As a dedicated professional with a background in customer service and software engineering, I thrive in dynamic environments where I can leverage my technical skills to solve complex problems. Currently, I serve as an Analyst III at DXC Technology, providing Tier 1 support to global clients and ensuring seamless operations for Hanes Brands across multiple regions. My experience in troubleshooting technical issues has honed my ability to communicate effectively with end-users, ensuring high levels of satisfaction.
Previously, I worked as a Software Engineer Associate at Accenture, where I designed and developed applications using various technologies, including Java, MySQL, and Angular. My role involved not only coding but also training on tools like Apigee and AWS, which has enriched my understanding of application development and integration. I am passionate about continuous learning and improving processes, as evidenced by my commitment to documenting solutions and enhancing team efficiency.
Experience
Work history, roles, and key accomplishments
Analyst III, Infrastructure Services
DXC Technology
May 2023 - Present (2 years 4 months)
Provided Tier 1 support to end-users via phone, chat, and email, resolving technical issues remotely using various tools. Troubleshot and supported Citrix virtual environments and assisted with basic VMware desktop environment diagnostics. Supported end users with Microsoft Exchange tasks including shared mailbox access, calendar issues, and email delivery troubleshooting.
Advisor I, Customer Representative
Concentrix
Dec 2022 - Mar 2023 (3 months)
Confirmed eligibility for health insurance benefits and processed orders for Over-the-Counter medicines/Healthy food/item benefits. Processed utility bills payment for eligible utility/company providers and managed card/catalog replacements. Checked lists of participating stores within geographical areas.
Software Engineer Associate
Accenture, Inc.
Jul 2022 - Nov 2022 (4 months)
Designed, built, tested, assembled, supported, and configured applications based on training requirements. Created a database connected to Postman using Java, MySQL, and IntelliJ. Designed a banking website using Visual Studio Code, Angular, Heroku, and Go Lang.
Customer Service Advocate
Hinduja Global Solutions
Sep 2017 - Jun 2019 (1 year 9 months)
Confirmed eligibility for dental insurance benefits and determined out-of-pocket costs for dental procedures. Processed claims related to office visits and dental procedures, explaining benefit application to costs. Checked in-network dentist/provider lists and booked customer dental appointments.
Education
Degrees, certifications, and relevant coursework
LULaguna University
NC II, Health Care Services
Completed a program in Health Care Services, acquiring essential skills and knowledge in healthcare support. This included practical training relevant to the health sector.
LULaguna State Polytechnic University
Bachelor of Science, Information Technology
Studied Information Technology, focusing on various aspects of computing and software development. Gained foundational knowledge in programming, system analysis, and database management.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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