Airene Rhodora Espinocilla
@aiespinocilla
Experienced Application Support, Service Desk Agent and Customer Support Specialist.
What I'm looking for
As a seasoned IT Application Support and Customer Support Specialist, I bring over 5 years of experience in providing top-notch technical assistance and delivering reliable solutions. With a strong background in identifying and resolving computer software issues, I excel in focused troubleshooting and adapt to meet job demands and deadlines. My passion for delivering outstanding quality and service has earned me recognition for performance, and I'm driven to continue making a positive impact.
Throughout my career, I've developed a unique blend of technical and interpersonal skills, allowing me to effectively communicate with clients and support teams. My expertise in customer relations, problem-solving, and recordkeeping has enabled me to address diverse service and product problems with a thorough and positive approach. I'm committed to finding creative solutions to conflicts and complaints, ensuring customer satisfaction and loyalty.
I'm a motivated and energetic self-starter with a strong work ethic, dedicated to quality and continuous learning. With a talent for building strong relationships and leading teams, I'm poised to make a significant contribution to any organization.
Experience
IT Application Support
DXCTechnology
Jan 2019 - Dec 2022 (3 years 11 months)
Responsible for process documentation, reviewing and evaluating incident records, and troubleshooting software issues.
Service Desk Analyst
SalmatServices
Jan 2016 - Jan 2018 (2 years)
Provided technical support to customers, troubleshooting and resolving technical issues, and maintaining compliance with service-level agreements.
Customer Support Specialist
Convergys
Jul 2011 - Jan 2015 (3 years 6 months)
Provided customer support, resolving customer queries, and ensuring customer satisfaction.
Tech stack
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