Shaila Marie Aguilando

I am an associate software engineer with hands‑on experience in full‑stack web development and customer support for enterprise clients. I apply Java OOP, RESTful APIs, and CI/CD practices to build maintainable, scalable applications.

I have experience ensuring code quality with SonarQube, deploying on Apache Tomcat via Jenkins pipelines, and performing automated testing with Selenium and TOSCA. I have also led Agile efforts as a Scrum Master to deliver mobile and chat app prototypes.

In customer support roles, I provided chat and email support for Google Workspace clients, handling admin account, authentication, billing, and subscription issues while collaborating with escalation teams. I maintained accurate documentation to ensure smooth ticket resolution and a positive customer experience.

I hold multiple Google Cloud certifications and a BS in Electronics Engineering, with achievements including a published IEEE research paper and a Thesis of the Year award. I seek to contribute disciplined engineering practices and strong communication to a collaborative development team.