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Shaila Marie Aguilando

@shailamarieaguilando

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Associate software engineer skilled in full‑stack development and support.

Philippines

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What I'm looking for

I am looking for a collaborative engineering role where I can apply full‑stack development, CI/CD, and testing skills, grow in cloud and DevOps practices, and contribute to user‑focused, scalable solutions in a supportive, agile team.

I am an associate software engineer with hands‑on experience in full‑stack web development and customer support for enterprise clients. I apply Java OOP, RESTful APIs, and CI/CD practices to build maintainable, scalable applications.

I have experience ensuring code quality with SonarQube, deploying on Apache Tomcat via Jenkins pipelines, and performing automated testing with Selenium and TOSCA. I have also led Agile efforts as a Scrum Master to deliver mobile and chat app prototypes.

In customer support roles, I provided chat and email support for Google Workspace clients, handling admin account, authentication, billing, and subscription issues while collaborating with escalation teams. I maintained accurate documentation to ensure smooth ticket resolution and a positive customer experience.

I hold multiple Google Cloud certifications and a BS in Electronics Engineering, with achievements including a published IEEE research paper and a Thesis of the Year award. I seek to contribute disciplined engineering practices and strong communication to a collaborative development team.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Accenture

Feb 2024 - Aug 2024 (6 months)

Delivered chat and email support for Google Workspace clients handling admin account, authentication, billing and subscription issues, collaborated with escalation teams, and maintained accurate ticket documentation.

Google Workspace Email Support Chat Support Escalation Management Ticketing Billing

Associate Software Engineer

Accenture

Jul 2023 - Feb 2024 (7 months)

Applied Java OOP in full-stack projects implementing CRUD operations and RESTful API integration; integrated SonarQube and deployed applications on Apache Tomcat via Jenkins CI/CD pipelines, and performed automated testing with Selenium and TOSCA.

Java RESTful APIs Selenium SonarQube Jenkins Apache Tomcat CI CD Automated Testing

Intern Software Developer

Lamina Studios

Jul 2021 - Sep 2021 (2 months)

Designed and developed an AR filter prototype using Meta Spark Studio and integrated Spark AR with Flutter and Unity AR Foundation; produced weekly client deliverables and presentations.

Meta Spark Studio Flutter Unity Prototyping Client Communication

Education

Degrees, certifications, and relevant coursework

Polytechnic University of the Philippines

Bachelor of Science, Electronics Engineering

2018 - 2022

Activities and societies: Thesis of the Year 2022; Member, PUP-HAM Radio Communications Inc.; Member, Institute of Electronics Engineers of the Philippines (IECEP); co-authored IEEE conference paper (10.1109/ICITISEE57756.2022.10057884).

Completed a Bachelor of Science in Electronics Engineering with a thesis on an IoT-driven irrigation and fertilization solution, recognized as Thesis of the Year 2022.