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Bernard Quijano

@bernardquijano

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Proficient computer engineering graduate with Salesforce support experience.

Philippines

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What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative environment, and the chance to apply my technical skills in real-world scenarios.

I am a detail-oriented computer engineering graduate with hands-on experience in Salesforce support and IT support. My background includes customizing and optimizing the Salesforce platform to meet business needs, ensuring data integrity, and providing technical support and training. I thrive on problem-solving and continuously seek to improve my skills.

Throughout my career, I have collaborated with stakeholders to gather and analyze requirements, integrating third-party applications while staying updated on Salesforce best practices. My technical expertise spans programming languages such as C#, Java, and Python, as well as front-end and back-end technologies like HTML, CSS, and .NET frameworks.

In addition to my technical skills, I have experience in customer service, where I excelled in upselling and cross-selling while ensuring customer satisfaction. I am passionate about leveraging my skills to contribute to a dynamic team and drive successful outcomes.

Experience

Work history, roles, and key accomplishments

Formstack Salesforce Support Specialist

ALFA Business Outsourcing Philippines Inc.

Oct 2023 - Mar 2025 (1 year 5 months)

Customized and optimized the Salesforce platform to align with business needs, ensuring data integrity and system enhancements. Managed user access, security settings, and profiles while providing technical support, training, and insights through reports and dashboards. Modified codes and programs to implement functionalities and provide solutions to concerns.

Salesforce CSS HTML Database Management Technical Support System Enhancements Data Integrity Reporting

Customer Support Representative

ePerformax

Sep 2022 - Apr 2023 (7 months)

Assisted customers with concerns to ensure their satisfaction and managed to meet client requirements. Was attentive to understand new protocol changes and implemented actions promptly.

Multitasking Customer Service Problem Solving

Network Engineer Intern

UCLM, Marine Department

May 2022 - Aug 2022 (3 months)

Performed general technical/IT support functions, including installing and configuring computers and network cabling. Conducted preventive maintenance for systems and ensured security and compliance.

Technical Support Installation Security Compliance

Education

Degrees, certifications, and relevant coursework

University of Cebu Lapu-Lapu and Mandaue

Bachelor of Science, Computer Engineering

Studied core principles of computer engineering, including programming, hardware, and networking. Gained hands-on experience in various technical areas.