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Open to opportunities

Gabrielle Bidwell

@gabriellebidwell

Dedicated customer service professional with strong communication skills.

United States

What I'm looking for

I am looking for a role that values customer interaction and offers opportunities for growth.

I am a dedicated customer service professional with extensive experience in appointment scheduling, collections, and sales. Currently, I work as an Appointment Scheduler at 212 Dental Care, where I handle up to 300 calls daily, assisting customers in scheduling their dental appointments. My ability to exceed weekly quotas regularly showcases my commitment to excellence and customer satisfaction.

Previously, I served as a Collections Agent at GC Services, where I was recognized as the best collector of the month twice among over 100 agents. My experience also includes developing sales strategies as a Sales Representative at Great Falls Marketing, where I effectively communicated with customers to drive product interest. My diverse background in customer service, coupled with my leadership skills, positions me as a valuable asset in any team.

Experience

Work history, roles, and key accomplishments

2C
Current

Appointment Scheduler

212 Dental Care

Jun 2024 - Present (1 year)

Diligently handled up to 300 inbound and outbound calls daily, assisting customers with scheduling dental appointments every six months. Utilized sales tactics, including rebuttals and closing skills, to exceed weekly quotas regularly.

GS

Collections Agent

GC Services

Apr 2022 - Jun 2024 (2 years 2 months)

Managed up to 200 inbound and outbound calls daily, leaving voicemails for customers. Awarded 'Best Collector of the Month' twice among over 100 agents, maintaining professionalism while navigating software systems to advise on past due accounts.

GM

Sales Representative

Great Falls Marketing

May 2020 - Apr 2022 (1 year 11 months)

Developed and implemented sales strategies, professionally interacting with customers to inform them of sales promotions and drive product interest. Planned efficient sales routes to maximize customer service and incoming revenue.

AP

Server

Applebee's

May 2018 - May 2020 (2 years)

Communicated customer menu choices and special requests to kitchen staff, minimizing errors and handling up to six tables at once with high service quality. Prepared guests' drinks and delivered food promptly, also training new servers in restaurant procedures.

AC

Care Provider

Angels On Call

Oct 2016 - May 2018 (1 year 7 months)

Reviewed and followed specific care plans for clients, reporting completed tasks and assisting patients with daily activities such as bathing, grooming, and light housekeeping. Aided individuals with limited mobility in ambulation, both with and without mechanical aids.

Education

Degrees, certifications, and relevant coursework

WS

West Perry High school

High School Diploma, General Studies

Grade: Honors

Completed high school education with a focus on general studies. Graduated with honors, demonstrating strong academic performance across various subjects.

Tech stack

Software and tools used professionally

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