Gabriella Arbelo

Handled high-volume inbound and outbound calls while resolving customer issues and maintaining professionalism. Met or exceeded call quality and compliance metrics and supported training to improve first-call resolution.

Prociently managed daily parking lot operations while ensuring a high standard of service and safety. Trained and supervised parking lot attendants, assisted with updating training materials, and maintained compliance with parking regulations and safety protocols.

Managed daily parking operations to support efficient traffic flow and customer satisfaction. Assisted customers with directions and parking issues, supported event operations during peak hours, and coordinated with supervisors for crowd control.

Overseeing the planning and execution of activities and events while developing promotional materials. Coordinated with other departments to ensure successful activity delivery.

Prepared bank deposits and supported general ledger postings and statements. Researched, tracked, and resolved accounting/documentation problems and discrepancies while providing clerical and accounting support.

Performed general building cleaning and maintenance to keep facilities in good condition. Swept and mopped floors, washed walls and windows, emptied trash, and cleaned baseboards and furniture surfaces.

Prepared materials and equipment for after-school programs and maintained a clean, neat facility daily. Assisted children with assignments and homework, including reading, writing, and math.

Handled customer care by greeting customers and taking food and drink orders. Operated the cash register, maintained positive coworker relationships, and delivered friendly service in a high-pressure environment.

Earned a high school diploma from Timber Creek High School. Completed studies in Orlando, Florida.