Looking for a job

Gabriel Janet

@gabrieljanet

Customer support specialist at Janice Empire LLC who troubleshot email marketing platform issues and improved service response times by 25%.

Nigeria

Message

What I'm looking for

I’m available for fully remote work.

At Janice Empire LLC, I supported customers of an email marketing platform across phone, live chat, and email. I troubleshot API key generation, domain verification, authentication, and integration issues, and escalated complex cases to the appropriate teams.

At Perfect Touch Innovation & Entrepreneurship Academy, I redesigned enquiry-handling processes, reducing response times by 25% and increasing satisfaction scores by 20%. I also digitised staff records and introduced structured filing templates.

Across customer support and operations roles, I’ve handled client issues, account onboarding, order follow-ups, and administrative coordination. At Heirs Life Insurance (UBA Group), I resolved more than 100 client issues monthly while maintaining 95% client retention.

Experience

Work history, roles, and key accomplishments

AI Evaluation Contributor

Outlier

Apr 2026 - Oct 2026 (6 months)

Evaluated and rated AI-generated responses against detailed task instructions and quality criteria, reviewing written content for relevance, accuracy, and clarity.

AI Evaluation Content Review Quality Assurance Attention To Detail

Customer Technical Support

Janice Empire LLC

May 2026 - Sep 2026 (4 months)

Supported customers via phone, live chat, and email on email marketing, campaigns, automation features, and subscription plans. Troubleshot technical issues and escalated complex cases to appropriate teams.

Phone Support Live Chat Email Support Salesforce Troubleshooting APIs Domain Verification Customer Escalation

Awareness & Marketing Team Member

Pappyfire Fiesta

Mar 2026 - Aug 2026 (5 months)

Supported event awareness and promotion through WhatsApp communications and stakeholder meetings, working with the project team ahead of the event.

Event Promotion Communication Skills Stakeholder Engagement Teamwork

Volunteer Communications & Social Media Assistant

Upskill Educational Initiatives

Jan 2026 - Aug 2026 (7 months)

Coordinated communication between teams, contacted applicants and target audiences by phone, and prepared marketing correspondence. Created social media content and communication materials using Canva.

Communication Skills Social Media Canva Marketing Coordination

Social Media & Virtual Assistant

Biimknight

Sep 2025 - May 2026 (8 months)

Managed client direct messages and responded to enquiries, created and scheduled content, and supported day-to-day account management. Researched market trends and wrote content on finance and investment topics.

Social Media Management Content Creation Market Research Writing Account Management Remote Collaboration

Project/Administrative Assistant

Perfect Touch Innovation & Entrepreneurship Academy

Sep 2024 - Aug 2025 (11 months)

Redesigned enquiry-handling processes, cutting response time by 25% and raising satisfaction scores by 20%. Digitised staff records and introduced structured filing templates, improving document retrieval.

Process Improvement Google Sheets Documentation Communication Skills Training Administration

Financial Advisor / Client Relations Associate

Heirs Life Insurance

Jul 2023 - Aug 2024 (1 year 1 month)

Resolved 100+ client issues monthly through structured follow-ups and personalised assistance, maintaining 95% client retention. Guided clients through onboarding, identity verification, and account documentation.

Client Relations CRM Onboarding Financial Presentation Creation Compliance Customer Retention

Administrative & Inventory Assistant

Flomike Integrated Services Limited

Aug 2022 - Jul 2023 (11 months)

Handled customer order enquiries and coordinated logistics and delivery follow-ups, contributing to a 15% increase in repeat orders. Processed 500+ purchase orders accurately and coordinated suppliers and internal teams.

Order Processing Logistics Coordination Inventory Management Supplier Coordination Customer Service

Personal Assistant to the CEO

God's Power International School

Jun 2020 - Jul 2022 (2 years 1 month)

Managed email correspondence and stakeholder enquiries and coordinated meetings, schedules, and parent engagements, improving scheduling efficiency by 30%. Implemented an electronic filing system that saved 10+ hours weekly.

Email Management Scheduling Stakeholder Communication Electronic Filing Administrative Support