At Candy In Bulk, I handle post-purchase issues across Shopify, Amazon, and Walmart, including refunds, marketplace claims, and complex customer escalations. I also resolved seven Better Business Bureau complaints while addressing the underlying customer issues.
I follow up personally with customers who leave negative Judge.me and Google reviews, and generated $5,000+ in direct phone sales from support contacts. I also negotiate B2B pricing while protecting margin.
I built reusable AI workflows and configured ChatGPT with response guidelines and reference emails for customer replies and review triage. Using AI and Shopify, I reduced entry time for a 130-product order from over an hour to approximately 10 minutes.
Previously, I trained 20 new hires as a Peer Advisor at Asurion and ranked in the top 10 of 300+ agents. At IGT Solutions - Priceline.com account, I coached and supervised seven agents; in an analytics project, I used Python, pandas, and SQL to analyze shipping-claim data.
