Carlos Romero

Validated and analyzed medical orders for cancer-screening tests in a regulated U.S. healthcare environment, ensuring compliance with clinical and administrative criteria. Liaised with healthcare professionals to obtain missing documentation, managed B2B onboarding/access, and maintained accurate records to support audit readiness.

Managed full-cycle Amazon FBA and Walmart Seller Central operations, including inventory planning, listing optimization, and advertising execution across both marketplaces. Improved product positioning through SEO-driven listing copy, keyword optimization, and pricing adjustments while monitoring stock levels to protect Buy Box and seller-account health.

Reviewed multimedia content against TikTok community guidelines at high daily volumes, detecting sensitive content and policy violations with high accuracy. Maintained consistent quality scores under strict SLAs and supported compliance and platform safety.

Handled Spanish-speaking customer complaints, returns, and refunds across phone and digital channels, verifying deliveries and logistics details end-to-end. Resolved operational issues with structured problem-solving and supported internal audits to improve first-contact resolution and CSAT performance.

Owned end-to-end customer support via Shopify Inbox and digital channels, resolving product, account, and order inquiries while reducing repetitive ticket volume through proactive content and journey improvements. Administered Shopify backend (inventory, pricing, B2B approvals) and updated front-end pages with Liquid to improve usability and support conversion.

Completed a Certificate in Digital Marketing covering social-media strategy, SEO, email marketing, digital advertising, and metrics analysis for online campaigns.

Studied Technology in Pharmaceutical Management, focusing on pharmaceutical operations, dispensing and inventory control, healthcare regulations, and pharmaceutical establishment management.