Brayan Rondon

Manage daily e-commerce operations and customer support processes, resolving issues related to orders, payments, refunds, and digital product delivery. Collaborate with cross-functional teams to improve operational efficiency and customer experience while ensuring compliance and secure handling of sensitive information.

Provided customer support and sales assistance in a fast-paced environment by identifying customer needs and delivering tailored solutions. Consistently met performance objectives while maintaining service quality standards and building customer relationships through effective communication and problem-solving.

Completed supervised training in clinical, social, and organizational psychology, participating in psychological assessments and psychoeducational activities. Supported community interventions and organizational development initiatives focused on individual well-being and workplace effectiveness.

Performed information verification and quality assurance with attention to detail, reviewing documentation and validating customer information. Maintained confidentiality of sensitive records and supported internal compliance and operational efficiency through collaboration with internal teams.

Pursuing a Bachelor's Degree in Psychology through Voidu B.V. (Remote). Degree completion is pending.

Bachelor's degree studies in Psychology at Universidad Cooperativa de Colombia, with graduation ceremony and official degree information pending.

Activities and societies: Participated in psychological assessments, psychoeducational activities, community interventions, and organizational development initiatives to support individual well-being and workplace effectiveness.

Completed supervised training in clinical, social, and organizational psychology.

Completed English Language Studies, graduating in 2018.