Open to opportunities

Carlos Andrade

@carl_andrade13

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E-commerce Specialist & Shopify Partner focused on store growth and optimization.

Spain

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What I'm looking for

I am looking for a role that allows me to leverage my e-commerce expertise while fostering growth and innovation in a collaborative environment.

I am a certified Shopify Partner and E-commerce Specialist with over two years of experience helping online businesses grow and scale. My career began in technical customer support, where I developed a deep understanding of Shopify’s ecosystem and honed my ability to solve complex challenges for merchants. I later transitioned into entrepreneurship, launching and managing my own successful Shopify store with consistent $1,000+ monthly revenue.

In parallel, I’ve worked as a Software Developer, building user-friendly web interfaces using HTML, CSS, JavaScript, and MongoDB. I’m currently advancing my skills through a FullStack JavaScript Bootcamp and pursuing a Master’s Degree in Digital Marketing & Web Design at CEI Madrid (expected April 2026).

I’m passionate about blending my technical knowledge with marketing strategy to build high-converting digital experiences. My interests include UX/UI design, web development, data-driven growth strategies, and remote work. I thrive in fast-paced, collaborative environments where I can contribute to product growth, customer success, and digital innovation.

Experience

Work history, roles, and key accomplishments

Current

Shopify Support Advisor

Current

Shopify/BPO

Oct 2023 - Present (1 year 8 months)

Providing advanced technical support to Shopify merchants, resolving complex issues, and implementing strategies to boost online sales. Collaborating with cross-functional teams to enhance user experience and conducting training sessions for merchants.

Technical Support Data Analysis Inventory Management Customer Education Communication Problem Solving Shopify User Experience Collaboration

Software Developer

Instituto Popular de Cultura

Nov 2022 - Jun 2024 (1 year 7 months)

Designing intuitive interfaces and implementing interactive features to enhance user engagement using web development technologies.

HTML CSS JavaScript MongoDB User Interface Design Web Development Problem Solving Collaboration Technical Communication Software Development

Customer Service Representative

Mazda/BPO

Jun 2022 - Jan 2023 (7 months)

Delivered exceptional customer service through calls and emails, maintaining high customer satisfaction ratings with effective communication and problem-solving skills.

Customer Service Communication Problem Solving Team Collaboration Time Management CRM Software Conflict Resolution Sales Support

Customer Service Representative

Airbnb/BPO

Jan 2021 - Jan 2022 (1 year)

Assisted guests and hosts with inquiries, providing accurate information about listings and policies while collaborating with team members to improve service delivery.

Customer Service Communication Team Collaboration Problem Solving Conflict Resolution CRM Software Time Management Sales Support

Education

Degrees, certifications, and relevant coursework

University of Valle

Bachelor's Degree, History

2014 - 2019

Pursuing a Bachelor's Degree in History, studying various historical contexts and methodologies to understand the past and its impact on the present.

Desafio Latam

Bootcamp, Full-Stack Development

2024 -

Currently enrolled in a FullStack Developer JS Bootcamp, focusing on full-stack development skills including JavaScript, HTML, and CSS.

Sergio Arboleda University

Technical Labor Certification, Java Programming

2022 - 2022

Achieved a Technical Labor Certification in Java Programming, gaining proficiency in Java and its application in software development.

Autonomous University of Bucaramanga

Technical Labor Certification, Software Development

2022 - 2022

Completed a Technical Labor Certification in Software Development and Web Applications, focusing on practical skills for web development and software engineering.

CEI + UDIMA

Advanced Master’s in Web Design and Digital Marketing

2025 -

I’m currently studying an Advanced Master’s in Web Design and Digital Marketing, where I’m gaining hands-on experience in web development, UI/UX design, digital advertising, SEO, and strategic marketing. The program is helping me strengthen both my creative and technical skills to build effective, conversion-focused digital experiences.