Open to opportunities

Gabriel Brown

@gabrielbrown1

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Graduation & records specialist troubleshooting complex data issues and resolving high-stakes cases.

United States

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What I'm looking for

I’m looking for a role where I can troubleshoot system/data discrepancies, lead compliant case resolution, and communicate clearly with stakeholders while improving runbooks, documentation, and operational processes.

I support-facing systems and operations professional focused on complex institutional platforms, troubleshooting system/data discrepancies, and resolving high-stakes inquiries with clear, stakeholder-ready outcomes.

In my current role, I drive graduation and records case resolution—from intake through investigation, data validation, reconciliation, and documented outcomes. I interpret and apply institutional policies to eligibility decisions, maintaining compliance and consistency across high-volume workflows.

Previously, I coordinated delivery of a federally funded education-to-employment program, translating grant requirements into actionable workflows and stakeholder updates. I also managed CRM communications and maintained audit-ready documentation for transparency, reporting, and operational continuity.

My background also includes operational and technical support in higher education, including front-line triage in computer labs and escalation-point support for internal systems and software tools. I bring a strong technical foundation in SQL and software/dev fundamentals (Git, CI/CD concepts, Docker) alongside growing cybersecurity and security hardening training.

Experience

Work history, roles, and key accomplishments

Current

Graduation & Records Specialist

Current

Valencia College

Oct 2024 - Present (1 year 8 months)

Own complex graduation and records cases end-to-end, including intake, investigation, resolution, and documented outcomes. Troubleshoot and reconcile system/data discrepancies, apply institutional eligibility policies, and provide clear resolution narratives for high-judgment stakeholder inquiries.

Case Intake & Triage SQL

Implementation Coordinator

Valencia College

Nov 2023 - Oct 2024 (11 months)

Managed operational delivery for a federally funded education-to-employment program while ensuring compliance with grant policies and reporting requirements. Coordinated cross-functional communication, maintained audit-ready documentation, and supported budget/expenditure monitoring with traceable, deadline-driven execution.

Grant Compliance Cross functional Coordination Workflow Design Reporting

Administrative Assistant

Valencia College

Jun 2019 - Nov 2023 (4 years 5 months)

Provided operational support for academic leadership, managing scheduling, travel, meetings, reports, and institutional communications with high confidentiality. Supported payroll distribution, HR onboarding documentation, contract processing, and procurement/inventory workflows, serving as an escalation point for operational and systems issues.

Scheduling HR Documentation Contract Processing Procurement & Inventory Workflows Documentation Management

IT Lab Assistant

Valencia College

Sep 2018 - Jun 2019 (9 months)

Delivered front-line technical support for student computer labs by triaging issues, diagnosing root causes, and restoring workstation functionality efficiently. Supported hardware/software troubleshooting, installation/configuration of network infrastructure, and delivered training to students and faculty on computer and application usage.

Technical Support Technical Triage Technical Troubleshooting Workstation Configuration Training Support