Gabriela Cavallari

Manage reservations, guest enquiries, check-ins, check-outs, and payments. Resolve customer complaints and operational issues, coordinating with housekeeping and maintenance, and contributed to improving the Booking.com service rating from 9.3 to 9.5.

Managed reservations and operations for approximately 50 holiday apartments, handling booking changes, customer requests, payment coordination, and incidents. Used Airbnb and Booking.com to manage reservations and customer communications.

Managed reservations, payments, guest enquiries, and daily front desk operations. Resolved customer issues, coordinated team activities, supported staff training, and organized guest events.

Produced graphic and digital content, managed deadlines, and maintained quality standards. Collaborated with multidisciplinary teams on editorial and communication projects.

Supported reservations, guest communications, check-ins, payments, and accommodation operations.

Training in AI applied to tourism customer experience and management, ongoing in 2026.

Bachelor's degree in Social Communication with a focus on Publishing from the University of São Paulo.

Technical diploma in Cultural and Promotional Event Production from Liceu de Artes e Ofícios de São Paulo.