Ana Depetris
@anadepetris
As a customer service and operations professional, I specialize in setting up and improving operational processes.
SpainWhat I'm looking for
At Lamia BBK Women Hostel, I led the operational launch, setting up the PMS, booking engine, channel manager, and OTAs. I also designed procedures for billing, guest registration, and customer service.
At TOCHostels & Suites, I supervised and coordinated a 10–12-person front desk team, supported operational planning and shift management, and helped implement and train staff on new procedures.
My hospitality experience also includes guest service and reservations at Ercilla Hotel and Hilton Prague Old Town. I aim for operational efficiency and continuous improvement, for myself and my team.
Experience
Work history, roles, and key accomplishments
Liderazgo en la puesta en marcha operativa del hostel.
Configuración y gestión del PMS, motor de reservas, channel manager y OTAs.
Diseño y estandarización de procesos de facturación, registro y atención al huésped.
Gestión de incidencias, quejas y reseñas.
Coordinación de los equipos de limpieza y mantenimiento.
Formación del personal en procedimientos operativos y atención al cliente.
Leadership in the operational launch of the hostel.
PMS, booking engine, channel manager, and OTAs setup and management.
Billing, guest registration, and customer service procedures design and application.
Incidents, complaints, and reviews management.
Coordination of cleaning and maintenance teams.
Staff training in operational procedures and customer service.
Atención al cliente multicanal.
Gestión de reservas, check-in/check-out y transacciones.
Resolución de incidencias y reclamaciones.
Realización de auditorías y cierres diarios.
Coordinación operativa con limpieza, mantenimiento y F&B.
In-person, by phone, and digital customer service, keeping high service standards.
Transactions and reservations management.
Incident and complaint resolution.
Daily audits and closing procedures.
Operational coordination with Housekeeping, Maintenance, and F&B.
Front desk Team supervision and coordination (10–12 people).
Support to the Front Desk Manager in operational planning and shift management.
Implementation and training on new work procedures.
Reservations, transactions, and suppliers management.
Daily coordination with the cleaning, maintenance, and F&B departments.
Incidents and complaints management.
Supervisión y coordinación del equipo de recepción (10–12 personas).
Apoyo al jefe de recepción en la planificación operativa y gestión de turnos.
Implementación y formación en nuevos procedimientos de trabajo.
Gestión de reservas, transacciones y proveedores.
Coordinación diaria con los departamentos de limpieza, mantenimiento y restauración.
Resolución de incidencias y reclamaciones.
- Customer service.
- Transactions and reservations management.
- Incidents, complaints, and reviews management.
- Night audit.
- Atención al cliente presencial, telefónica y digital.
- Gestión de reservas y transacciones.
- Gestión de incidencias, reclamaciones y reseñas.
- Auditoría.
Worked as Waitress / Cashier at Ros Tower Hotel.
Manager
Coyote Cyber Bar
Aug 2014 - Mar 2016 (1 year 7 months)
Worked as Manager at Coyote Cyber Bar.
Education
Degrees, certifications, and relevant coursework
Universidad Nacional de Rosario
Profesorado, Historia
2013 - 2018
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
Social media
Interested in hiring Ana?
You can contact Ana and 90k+ other talented remote workers on Himalayas.
Message AnaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
