Looking for a job

Rocio Cabrera

@rociocabrera1

Message

I manage guest journeys, reservations, and property operations across international tourism accommodation.

Spain

Message

What I'm looking for

I'm looking for opportunities in Guest Experience, Property Management, Hospitality Operations, Customer Success, or Travel Technology where I can improve guest journeys, support operations, and work with international customers.

I'm currently managing reservations, guest communications, and property operations for Destination Senja in Norway across Booking.com, Airbnb, Smoobu, and direct booking channels.

I coordinate the full guest journey, resolve booking and operational requests, monitor feedback, and connect international guests with local teams. I also collaborate with Wondering Owl to provide active-tourism recommendations and local guidance.

My background spans aviation, healthcare, retail, hospitality, and travel data research, including customer service with Iberia Express and database workflow improvement at Halcón Viajes. I bring multilingual communication, reservation management, and calm operational support to guest-focused teams.

Experience

Work history, roles, and key accomplishments

Current

Travel Operations & Data Research Assistant

Current

Halcón Viajes

May 2026 - Present (4 months)

Built and maintained large-scale databases of associations and organizations across Spain, ensuring data accuracy through research and validation. Leveraged AI tools to automate research workflows and improve productivity.

Data Research Data Validation Excel AI Tools ChatGpt Gemini Claude Perplexity Web Research Data Cleaning

Current

Reservations & Guest Experience Coordinator

Current

Destination Senja

Jun 2025 - Present (1 year 3 months)

Manage reservations across multiple accommodation units through Booking.com, Airbnb, Smoobu and direct booking channels. Coordinate guest communications and support daily operations.

Booking.Com Airbnb Smoobu Channel Management Guest Relations Customer Support Property Management

Hospitality Professional

Xarello GastroBar

Feb 2025 - Jul 2025 (5 months)

Provided attentive customer service in a busy hospitality environment, ensuring a positive dining experience. Coordinated table service and daily operational tasks while maintaining high service standards.

Customer Service Table Service Teamwork Hospitality Operations Communication Skills

Sales & Customer Advisor

Primor

Mar 2024 - Jul 2024 (4 months)

Delivered personalised customer service and product recommendations in a high-volume retail environment. Managed cash transactions, stock replenishment and visual merchandising standards.

Customer Service Product Knowledge Cash Handling stock replenishment Visual Merchandising Communication Skills

Cabin Crew Member

Iberia Express

Dec 2022 - Dec 2023 (1 year)

Delivered exceptional customer service while ensuring passenger safety in a fast-paced international environment. Assisted passengers from diverse cultural backgrounds and managed onboard situations.

Customer Service Safety Procedures Communication Skills Teamwork Problem Solving

Receptionist & Administrative Coordinator

Clínicas Dorsia

Jun 2021 - Nov 2022 (1 year 5 months)

Managed appointment scheduling, patient communications and front-desk operations in a healthcare environment. Coordinated administrative processes and provided customer service support.

Appointment Scheduling Front Desk Operations Customer Service Administrative Coordination Communication Skills