Open to opportunities

Judith Gonzalez Norat

@judithgonzaleznorat

Message

I build memorable guest experiences through precise hospitality operations and service.

Spain

Message

What I'm looking for

I'm looking for a hospitality or travel operations role where I can combine guest care, reservations, digital tools, attention to detail, and sustainable tourism to create meaningful guest experiences.

I've managed Casa Marina, a rural guesthouse, end to end from 2017 to 2025, delivering 8% year-on-year growth.

I coordinated daily services independently, managed its online presence, and earned guest ratings of 4.9 on Google Maps and 9.5 on Booking.

Across Nexia Solutions and Cerdanya Eco Resort, I've handled reservations and multilingual customer support across phone, email, chat, PMS platforms, booking engines, and other cloud-based tools.

I've also led front-office, reservations, online sales, social media, and reputation work in hotel environments, always bringing warm, personalised care and close attention to detail.

Experience

Work history, roles, and key accomplishments

Current

Reservations and Customer Experience

Current

Nexia Solutions

Jan 2026 - Present (8 months)

Managed workflow across multiple digital channels with a strong focus on service excellence and problem-solving. Utilized cloud-based PMS and booking engines to ensure accuracy and process optimization in a fast-paced environment.

Customer Service Problem Solving Booking Engine Process Optimization Digital Channels

Business Owner

Casa Marina

Jan 2017 - Dec 2025 (8 years 11 months)

Managed end-to-end operations of a 3-spike rural guesthouse, achieving 8% year-on-year growth. Oversaw online presence, achieving high ratings on Google Maps and Booking, and provided personalized guest care.

Operations Management Customer Service Online Reputation Management Guest Relations Hospitality

Reservations Agent

Cerdanya Eco Resort

Jan 2016 - Dec 2016 (11 months)

Provided multilingual customer support by phone, email, and chat with a strong upselling focus. Managed reservations using PMS and cloud-based tools.

Multilingual Customer Support Upselling Reservation Management PMS Cloud Based Tooling

Front Office Manager

Hotel Aragüells

Jan 2010 - Dec 2015 (5 years 11 months)

Handled front desk and reservations duties, implemented online sales channels and social media, and managed online reputation. Coordinated with restaurant and housekeeping departments.

Front Desk Operations Reservations Online Sales Social Media Online Reputation Management Coordination