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Gabriela Avram

@gabrielaavram

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Client support associate with a strong background in HR processes.

Romania

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What I'm looking for

I am looking for a role that allows me to leverage my client support and HR knowledge to enhance employee engagement and customer satisfaction.

I am a dedicated client support associate with a passion for enhancing customer satisfaction and a strong foundation in human resources. My experience at Darwin Technologies has equipped me with the skills to address client inquiries effectively, troubleshoot complex issues, and contribute to the development of best practices in support processes.

Throughout my career, I have actively participated in cross-functional projects with HR, gaining valuable insights into recruitment, onboarding, and employee relations. My role as a Benefits Ambassador allowed me to support initiatives aimed at improving company culture and employee satisfaction. I am committed to continuous learning and have attended various HR training sessions to deepen my understanding of employee engagement strategies.

Experience

Work history, roles, and key accomplishments

Workday Client Support Associate

Darwin Technologies Romania

Sep 2022 - Sep 2024 (2 years)

Delivered top-tier client support by promptly addressing inquiries, resolving issues, and enhancing overall client satisfaction. Collaborated with internal and external teams to troubleshoot complex technical problems related to benefits and insurance. Maintained detailed records in the CRM system and identified improvements to support processes.

Workday Zendesk Confluence Microsoft Office Customer Service HR Policies Onboarding Training CRM

Customer Service Representative

Foundever

Nov 2021 - Aug 2022 (9 months)

Handled a high volume of inbound and outbound calls, providing prompt and effective customer support across various channels. Resolved customer inquiries and complaints with a focus on delivering a positive customer experience. Efficiently navigated multiple software systems and documented interactions in the CRM system.

Customer Service Outbound Calling CRM Customer Support Problem Solving Communication Teamwork Performance Metrics Training

Education

Degrees, certifications, and relevant coursework

Universitatea „Babeș-Bolyai” din Cluj-Napoca

Bachelor's degree, Psychology

Studied core psychological theories and research methods, including cognitive, developmental, and social psychology. Developed analytical skills through coursework and practical applications in understanding human behavior.