Open to opportunities

Aghogho Eki

@aghoghoeki

Customer Success & Administrative Operations leader delivering SLA-compliant support, CRM-powered reporting, and operational efficiency improvements.

Nigeria

Message

What I'm looking for

I’m looking to lead customer success and operational operations for teams that value data-driven SLA governance, clear communication, and continuous process improvement—where I can build CRM workflows, reporting, and scalable support frameworks to hit and exceed KPIs.

I’m a results-oriented Customer Success and Administrative Operations professional with 4+ years of progressive experience across financial services, education, and FMCG. I architect high-performance support frameworks, lead cross-functional initiatives, and drive measurable improvements in service delivery and operational efficiency—always with a data-first mindset to exceed KPIs.

In my current role, I govern end-to-end resolution for a high-volume client portfolio while sustaining 100% SLA compliance through structured escalation frameworks and proactive relationship management. I engineered automated tracking dashboards in advanced Excel to deliver real-time visibility, reducing processing delays by 25%, and I strengthen CRM data integrity by standardising entry protocols in HubSpot/Zoho.

I also bring hands-on operational execution—from digitising filing systems for privacy compliance and improving confidential record retrieval, to implementing omnichannel support that resolves 95% of stakeholder queries within 24 hours. Earlier, I reduced order fulfilment errors by 15% through workflow redesign and supported finance operations through expense tracking, accounts payable for 10+ vendors, and digital records transformation.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Officer

Current

Stanbic IBTC Bank

Nov 2024 - Present (1 year 7 months)

Governed end-to-end resolution for a high-volume corporate and retail client portfolio, sustaining 100% SLA compliance through structured escalations. Built automated Excel tracking dashboards and standardized HubSpot/Zoho entry protocols, reducing processing delays by 25% and improving CRM accuracy to speed up executive reporting.

SLA HubSpot CRM Zoho CRM Escalation Management Executive Reporting Cross functional Coordination Data Integrity

School Secretary & Admin Coord

Codeville Schools

Apr 2024 - Aug 2024 (4 months)

Led day-to-day administrative operations for a 200+ stakeholder institution, serving as the central communication hub for staff, parents, and leadership to prevent information silos. Digitised filing to achieve 100% data privacy compliance and implemented an omnichannel protocol that resolved 95% of queries within 24 hours.

Administrative Operations Stakeholder Management Data Privacy Compliance Record Management

Finance Assistant (NYSC)

Deeper Life High School

Jan 2023 - Nov 2023 (10 months)

Directed monthly expense tracking and budget reporting for regional operations, identifying cost-reduction opportunities to reduce departmental overhead. Coordinated financial documentation and accounts payable for 10+ external vendors, ensuring zero late-fee accumulation, and led a digital transformation of legacy financial archives to improve audit readiness and reduce physical storage needs.

Expense Reporting Budget Reports Accounts Payable Vendor Management Financial Documentation Audit Readiness Cost Optimization

Office Administration Officer

Oriflame Sweden

Jan 2021 - Jan 2022 (1 year)

Redesigned inventory management workflows by introducing a new shipment documentation system, reducing order fulfilment errors by 15% within six months. Managed accounts receivable follow-up and produced weekly performance reports to support data-driven adjustments to warehouse and logistics operations.

Order Fulfilment Reporting Warehouse Logistics Process Optimization