At Infosys, I managed L3 production incidents for Lumen Technologies’ mobile and web applications, supporting systems based on Python, Java, Docker, and Flask. I also worked with Agentic AI and LLM integration in the development workflow.
For Bank of America applications at Infosys, I handled L3 production support for mobile and web services, including bill payments and real-time payments. I analyzed production data with SQL and Splunk queries and prepared root cause analyses for high-priority issues.
At Fiserv, I developed and upgraded finance and merchant payments applications, including work on moving legacy applications to SOA-based architecture. I contributed across the SDLC, built web application components with Java and Spring, and provided application and release support.
Earlier, I worked as a NetBackup Administrator at US NET METRICS and an IT Support Associate at VIF College of Engineering & Technology. My experience also includes backup and recovery operations, computer lab support, and user training.
