I seek a full-time, remote customer support role (rotational/night shifts welcome) at a forward-thinking company where I can apply technical troubleshooting, CRM expertise, and empathetic support to improve retention and satisfaction.
Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
@furqaanrasooldar
Customer support specialist delivering fast, empathetic resolutions for global users.
IndiaI seek a full-time, remote customer support role (rotational/night shifts welcome) at a forward-thinking company where I can apply technical troubleshooting, CRM expertise, and empathetic support to improve retention and satisfaction.
I am a customer support specialist with over four years assisting global customers across eBay, Amazon, and Apple, delivering fast, empathetic resolutions through chat, email, and phone.
I consistently resolve high volumes of issues—90% within 24 hours on eBay and 90% within 48 hours for Apple—while maintaining billing accuracy at 98% and documenting interactions thoroughly. My work improved customer satisfaction scores by 15% and earned a 28% salary increase for performance at TripKashmir. I am proficient with Salesforce, Zendesk, Core, Citrix Workspace, TimeDoctor, Microsoft Office, and Google Workspace.
I thrive in fast-paced, remote environments and am seeking a full-time, remote support role with rotational or night shifts at a forward-thinking fintech. I bring technical troubleshooting, empathy, and a customer-centric approach to drive retention and operational improvements.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Handled customer inquiries via chat and email, resolving 90% of issues within 24 hours; managed refunds and billing with 98% accuracy and boosted satisfaction scores by 15%.
TripKashmir
Jul 2021 - Feb 2023 (1 year 7 months)
Conducted assessments for 100+ clients annually and developed tailored travel solutions that increased successful implementations by 30%, achieving 95% client retention.
COResolved iPhone software, hardware, and Apple ID issues via live chat, troubleshooting network and device problems with 90% resolution within 48 hours and escalating complex cases as needed.
COAssisted UK and North American customers with order and account inquiries, processed refunds and documented 100% of interactions, improving customer satisfaction and retention.
Degrees, certifications, and relevant coursework
Diploma in Engineering and Construction Management, Engineering and Construction Management
Activities and societies: Main coursework: Surveying; Estimation; Concrete & Steel Design; Construction Management.
Diploma in Engineering and Construction Management with coursework in surveying, estimation, concrete and steel design, and construction management, completed in 2017.
Software and tools used professionally
IndiaYou can contact Furqaan Rasool and 90k+ other talented remote workers on Himalayas.
Message Furqaan Rasool
SKSathish Kumar
Customer Support Specialist, ItsaCheckmate
VSVaishnavi Sakshi
Cabin Crew, Indigo Airlines
HNHubert Nongkhlaw
Chat Support Specialist, 24/7.ai
Avishek yadav
Customer Support, Tiny Mobile
ATAmit Tiwari
International Customer Support, Concentrix
SHAHID BHATT
Customer Service Representative, Concentrix
Rahul raj
Customer Support Specialist, Concentrix
Badal Patil
Senior Technical Support Analyst, Infosys
Mayur Wankhade
Customer Support Specialist, TTEC
Shahid Sayyed
Global Service Desk Analyst, TransUnion
