I seek a full-time, remote customer support role (rotational/night shifts welcome) at a forward-thinking company where I can apply technical troubleshooting, CRM expertise, and empathetic support to improve retention and satisfaction.
FD
Open to opportunities
Furqaan Rasool Dar
@furqaanrasooldar
Customer support specialist delivering fast, empathetic resolutions for global users.
IndiaWhat I'm looking for
I am a customer support specialist with over four years assisting global customers across eBay, Amazon, and Apple, delivering fast, empathetic resolutions through chat, email, and phone.
I consistently resolve high volumes of issues—90% within 24 hours on eBay and 90% within 48 hours for Apple—while maintaining billing accuracy at 98% and documenting interactions thoroughly. My work improved customer satisfaction scores by 15% and earned a 28% salary increase for performance at TripKashmir. I am proficient with Salesforce, Zendesk, Core, Citrix Workspace, TimeDoctor, Microsoft Office, and Google Workspace.
I thrive in fast-paced, remote environments and am seeking a full-time, remote support role with rotational or night shifts at a forward-thinking fintech. I bring technical troubleshooting, empathy, and a customer-centric approach to drive retention and operational improvements.
Experience
Work history, roles, and key accomplishments
TT
Handled customer inquiries via chat and email, resolving 90% of issues within 24 hours; managed refunds and billing with 98% accuracy and boosted satisfaction scores by 15%.
TR
Sales Executive
TripKashmir
Jul 2021 - Feb 2023 (1 year 7 months)
Conducted assessments for 100+ clients annually and developed tailored travel solutions that increased successful implementations by 30%, achieving 95% client retention.
COResolved iPhone software, hardware, and Apple ID issues via live chat, troubleshooting network and device problems with 90% resolution within 48 hours and escalating complex cases as needed.
COAssisted UK and North American customers with order and account inquiries, processed refunds and documented 100% of interactions, improving customer satisfaction and retention.
Education
Degrees, certifications, and relevant coursework
SS
S.S.M
Diploma in Engineering and Construction Management, Engineering and Construction Management
Activities and societies: Main coursework: Surveying; Estimation; Concrete & Steel Design; Construction Management.
Diploma in Engineering and Construction Management with coursework in surveying, estimation, concrete and steel design, and construction management, completed in 2017.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
IndiaAuthorized to work in
Salary expectations
7k-8k USD
Job categories
Customer Support SpecialistCustomer SupportTechnical SupportSalesCustomer SuccessHelp Desk SupportOperations SupportCustomer Service SpecialistClient Support SpecialistCustomer Support RepresentativeSupport SpecialistSenior Customer Support SpecialistCustomer Support ExpertCustomer Support Associate
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