Open to opportunities

Funmi Ogidan

@funmiogidan

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Customer support and success leader resolving technical issues across Nigeria and Ghana.

Nigeria

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What I'm looking for

I’m looking for a role where I can own multi-channel customer support, troubleshoot technical issues quickly, and use CRM and data insights to improve retention, customer feedback, and day-to-day productivity.

I’ve spent 3+ years handling customer support and success across proptech, telecom, and digital media, including live chat technical troubleshooting for over 1,000 customers monthly with response times under 3 minutes.

At ileyah, I help close short-let inquiries, support customers on Facebook/website/Instagram/phone, and audit the website to improve user experience. Earlier at Transsion, I improved survey submissions from 60% to 75% and boosted daily task productivity by 35% through structured employee assessments.

Experience

Work history, roles, and key accomplishments

Customer Support Officer

Ileyah

Nov 2024 - Mar 2026 (1 year 4 months)

Closed over 5 short-let inquiries monthly, contributing to revenue generation. Provided multi-channel customer support and conducted a website audit to enhance user experience.

Customer Support Sales Facebook Instagram Website Management Audit

Technical Support & Live Chat Agent

Transsion

Aug 2021 - Apr 2024 (2 years 8 months)

Diagnosed and resolved technical device issues via live chat for over 1,000 customers monthly across Nigeria and Ghana. Improved customer feedback survey submissions from 60% to 75% and boosted daily task productivity by 35%.

Technical Support Live Chat Troubleshooting Data Analysis

Creative Strategist

Worshippers Zone

Feb 2020 - Jul 2021 (1 year 5 months)

Designed engagement strategies across social media platforms, increasing follower engagement by 40% within six months. Collaborated with cross-functional teams to develop data-driven content strategies.

Social Media Management Content Strategy Campaign Management Data Analysis