Esther User
@estheruser11
Customer Support Specialist and Virtual Assistant skilled in cold calling, lead generation, CRM management, and quota-driven service.
NigeriaWhat I'm looking for
I’m a results-driven Virtual Assistant and Customer Support Specialist with proven experience in cold calling, lead generation, and high-volume customer service. In a high-volume support queue, I handled 200-300 customer inquiries daily and achieved and maintained a 100% customer satisfaction rating throughout my tenure.
I also support lead generation and appointment setting end-to-end, using CRM software to track leads, update customer records, and manage follow-up activity while consistently meeting or exceeding monthly quotas. Beyond support and sales operations, I manage calendars and inboxes, handle scheduling and travel coordination, and contribute to social media content management and organic growth, as well as content operations for the Miracles Today Devotional brand.
Experience
Work history, roles, and key accomplishments
Cold Calling & Lead Generation VA
Multiple Clients
Jan 2018 - Present (8 years 8 months)
Conducted cold calling campaigns to generate leads and qualify prospects, meeting or exceeding monthly quotas for lead generation and appointment setting. Managed CRM lead tracking, customer records, follow-ups, scheduling, email correspondence, and administrative coordination.
Handled 200–300 customer inquiries daily in a high-volume support queue. Achieved and maintained a 100% customer satisfaction rating throughout tenure.
Content Operations Coordinator
City of God Ministries (CGM Ibadan)
Jan 2018 - Jan 2026 (8 years)
Managed content operations for the ministry, coordinating ongoing content production and distribution for the Miracles Today Devotional brand as part of outreach efforts.
Customer Service Representative
Windshield Repair TT
Jan 2024 - Jan 2025 (1 year)
Served as a virtual customer service representative (15 hours/week, Mon–Sat), resolving customer needs and complaints professionally and promptly.
Social Media Manager / Virtual Assistant
Chelsea Affiliate Programs
Aug 2023 - Jan 2024 (5 months)
Created, managed, and uploaded daily content across TikTok, Instagram, Facebook, and YouTube. Grew accounts organically and increased engagement through consistent content strategy.
Education
Degrees, certifications, and relevant coursework
Obafemi Awolowo University
Bachelor of Arts, Philosophy
Earned a B.A. in Philosophy from Obafemi Awolowo University.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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