Open to opportunities

Funanani Ratombo

@funananiratombo

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IT support and business analyst driving efficient technical solutions and customer success.

South Africa

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What I'm looking for

I seek roles where I can combine application support and business analysis to improve systems and customer outcomes, with opportunities for growth and collaboration.

I am a dynamic IT support and business analysis professional with over 3 years of experience delivering technical solutions and improving operational efficiency.

I specialise in application support, system migrations, and collaborating with cross-functional teams to translate business requirements into functional features.

I have hands-on experience with Microsoft 365, Business Central, Active Directory, web applications, and AI tools like ChatGPT and Claude to streamline processes and enhance productivity.

I am results-oriented, with achievements including reducing recurring support tickets by 20% through process improvements, and a track record of managing projects, events, and customer relationships effectively.

Experience

Work history, roles, and key accomplishments

Current

Application Support Analyst

Current

South African Institute of Professional Accountants

Nov 2023 - Present (2 years)

Provide technical support and incident resolution for MySAIPA and Microsoft Business Central, led system integrations and testing, and implemented fixes that reduced recurring support tickets by 20%.

Application Support Microsoft Business Central Office 365 IIS SharePoint Root Cause Analysis UAT Technical Documentation

IT Support Intern

Office of Health Standards Compliance

Jun 2023 - Nov 2023 (5 months)

Installed and configured hardware and network equipment across national offices, provided desktop and server support, and managed WordPress site and Microsoft 365 administration via Active Directory.

LAN WAN Active Directory Office 365 WordPress Desktop Support

Education

Degrees, certifications, and relevant coursework

Coursera (IBM)

Professional Certificate, Data Analysis

2025 - 2025

Completed the IBM Data Analyst professional certificate covering Excel, SQL, Python, data wrangling, and dashboard creation.

MANCOSA

Advanced Diploma, Business Analysis

2024 - 2025

Completed an Advanced Diploma in Business Analysis covering solution assessment, business case formulation, process modelling, and enterprise analysis.