@luyandzadlamini
Application Support Analyst who supported SAP HCM and SAP CRM at Technolibra Solutions and tested system releases.
South AfricaAt Technolibra Solutions, I supported SAP HCM and SAP CRM, resolving user-reported issues and documenting or escalating incidents. I also conducted user acceptance and quality assurance testing ahead of releases.
At Imvokoqa Solutions, I provided first-line application and IT support, maintained IIS servers, and produced operational reports using MSSQL. I’ve also delivered system training across multiple regions and hold a Google Cybersecurity Professional Certificate.
Work history, roles, and key accomplishments
Technolibra Solutions
Sep 2024 - Aug 2026 (1 year 11 months)
Provided application support across SAP HCM and SAP CRM environments, resolving user-reported issues and incidents. Acted as a liaison between business users, clients and developers, translating technical issues into clear, non-technical explanations.
Imvokoqa Solutions
Feb 2021 - Apr 2023 (2 years 2 months)
Provided first-line application and IT support to clients, resolving and escalating tickets as needed. Logged, documented and tracked support tickets, keeping clients updated on progress until resolution.
Degrees, certifications, and relevant coursework
Google Cybersecurity Professional Certificate, Cybersecurity
Earned the Google Cybersecurity Professional Certificate in 2024.
ISTQB Certified Tester Foundation Level, Software Testing
Completed ISTQB Certified Tester Foundation Level training in 2023.
Bachelor of Technology, IT (Software Development)
Bachelor of Technology in IT (Software Development) completed in 2019.
Introduction to Internet of Everything (IoE), Networking
Completed the Introduction to Internet of Everything (IoE) course in 2018.
Software and tools used professionally
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