Fumnanya I-NwanzeFI
Open to opportunities

Fumnanya I-Nwanze

@fumnanyainwanze

Client-focused professional with 8 years in stakeholder management.

Canada
Message

What I'm looking for

I am looking for a role that values client engagement and offers opportunities for strategic impact.

I am a client-focused and data-driven professional with over 8 years of progressive experience in client engagement, communications, and stakeholder relationship management across the fintech, academic, and public sectors. My career has been marked by a commitment to building trust with diverse clients and leading high-performing teams. I have successfully utilized CRM systems and data insights to drive strategic improvements, adeptly navigating complex regulatory environments while delivering consistent, high-quality service.

At Mercury Technologies Inc, I excelled as a Risk Investigator-Chargeback Analyst, where I created impactful presentations for the risk leadership team and built issuer-side dispute workflows that significantly improved resolution times. My previous roles have honed my skills in customer service, where I maintained high customer satisfaction scores and led training initiatives to enhance team communication. I am passionate about leveraging my expertise to foster strong client relationships and deliver client-centric solutions.

Experience

Work history, roles, and key accomplishments

MI

Customer Service Analyst/Rep

Mercury Technologies Inc

Jun 2021 - Present (4 years 1 month)

Acted as a Subject Matter Expert (SME) for Mastercard dispute resolution, guiding cross-functional partners on rule changes and pre-arbitration requirements. Maintained a 98% customer satisfaction score while managing 60+ daily inquiries across a digital banking platform.

UA

Communications and Strategy Consultant

United Nations-Office for the Coordination of Humanitarian A

Jul 2013 - Present (12 years)

Developed communication strategy and managed all advocacy products, including daily briefs to the African Union Support to the Ebola Outbreak in West Africa. Conceptualized, planned, and implemented program activities for 3 consecutive World Humanitarian Day celebrations.

Education

Degrees, certifications, and relevant coursework

Michigan State University logoMU

Michigan State University

Bachelor of Arts, Economics

2005 - 2009

Completed a Bachelor of Arts in Economics, focusing on economic principles and their application. Gained a strong foundation in economic theory and analytical methods.

Tech stack

Software and tools used professionally

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Fumnanya I-Nwanze - Risk Investigator-Chargeback Analyst - Mercury Technologies Inc | Himalayas