Luann Maraj

As a Personal Banking Associate, I established and maintained impactful customer relationships through sound financial advice and problem resolution. I was responsible for proactive portfolio management, compliance updates, and ensuring adherence to KYC/AML policies, contributing to overall client financial health.

In my role as a Business Development Officer, I managed high net worth client portfolios, ensured compliance with KYC and FATCA, and coordinated sales leads through an online CRM platform. I also represented the company at regional and international conferences.

As an Account Manager, I led a team of wholesale top-up agents, optimizing sales strategies and seeking business expansion opportunities. My focus was on executing efficient sales operations and managing team performance.

As Corporate Team Leader, I managed client service teams across multiple Caribbean islands, engaged with corporate clients, conducted internal audits, and coordinated compliance reviews. My role involved analyzing transaction monitoring reports and overseeing client service workflows.

Completed a postgraduate program in Financial Compliance Administration, achieving Honors List recognition.

Grade: Summa Cum Laude

Earned a Bachelor of Business Administration with Summa Cum Laude honors, recognized on the President's Honors List.

Grade: Academic Achievement Award

Achieved an Associate Diploma in Business Administration, recognized for academic achievement.