Open to opportunities

Fritz-Warren Drummond

@fritzwarrendrummond1

Message

High impact Sales/Customer Service Representative with 7 years of experience.

Zimbabwe

Message

What I'm looking for

I am looking for a role that values customer relationships and offers growth opportunities.

I am a high-impact Sales and Customer Service Representative with over seven years of experience driving revenue and fostering customer loyalty. My career has been marked by a proven track record of success in both B2B and B2C sales environments, where I specialize in cold calling, inbound sales, and closing deals. I pride myself on my consultative sales approach, which, combined with my exceptional communication and problem-solving skills, has allowed me to consistently exceed targets and build lasting client relationships.

Throughout my career, I have honed my skills in various sales and customer service software, including CRM tools like Salesforce and Pipedrive. My ability to adapt to new technologies and workflows has been instrumental in delivering value through every customer interaction. I am committed to boosting customer satisfaction and driving revenue growth, ensuring that every client feels valued and understood.

Experience

Work history, roles, and key accomplishments

Current

Sales Agent

Current

Referrizer

Feb 2025 - Present (5 months)

Engaged in B2B SaaS Google Marketing Sales, focusing on appointment setting and contacting small businesses to enhance client retention and online presence. Identified potential customers through diverse channels including cold calling, inbound calls, emails, and networking.

SaaS Sales B2B Sales Appointment Setting Cold Calling Inbound Sales Email Marketing Networking

Solar Sales Consultant

Quality Solar Club

Jan 2022 - Dec 2024 (2 years 11 months)

Conducted B2B and B2C solar sales, identifying potential customers via cold calling, inbound calls, emails, and networking. Set appointments and provided accurate information on products, services, and pricing.

B2B Sales B2C Sales Cold Calling Inbound Sales Appointment Setting Customer Service Product Knowledge

Sales/Customer Service Representative

Centerfield

Jun 2019 - Feb 2021 (1 year 8 months)

Handled B2C telecommunication sales, responding to inbound inquiries and recommending suitable products. Consistently closed sales, exceeded monthly targets, and built strong customer relationships to foster repeat business.

B2C Sales Telecommunications Inbound Sales Sales Targets Customer Relationship Management Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Institute of International Recognized Qualifications

Diploma, Electrical and Electronic Engineering

Completed a comprehensive program in Electrical and Electronic Engineering, gaining foundational knowledge and practical skills in the field. Acquired expertise in various aspects of electrical and electronic systems.