Looking for a job

Mudiwa Zhuga

@mudiwazhuga

Message

I resolve complex customer issues, improve service quality, and build trust across high-volume contact centres.

Zimbabwe

Message

What I'm looking for

I'm looking for a customer-focused role where I can improve service quality, efficiency, customer retention, and issue resolution.

I've supported high-volume customer interactions at USA Global Marketing, managing inbound and outbound calls, resolving complex issues, guiding account setup and payments, and upselling products based on customer needs.

Previously at Skylink Technologies, I built client rapport, delivered product training, captured accurate data, and partnered with internal teams to resolve concerns and maintain customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Service and Sales Representative

USA Global Marketing

Nov 2023 - Jan 2026 (2 years 2 months)

Managed high volumes of outbound and inbound calls while meeting performance targets for accuracy, response time, and issue resolution. Resolved complex issues, guided customers through account setup and payments, and upsold products based on customer needs.

CRM Salesforce Customer Service Sales Upselling Active Listening Problem Solving Documentation Process Improvement

Customer Service Representative

Skylink Technologies

Jan 2022 - Sep 2023 (1 year 8 months)

Built strong rapport with clients through phone, email, and meetings, and provided ongoing product training. Collaborated with internal teams to resolve issues and proactively followed up to ensure satisfaction.

Customer Service Client Relations Product Training Communication Skills Data Entry Teamwork Problem Solving