Fridah Mutie

Engaged in outbound sales through cold calling to introduce and promote Bolt's Work Rides postpaid package to businesses and organizations. Managed the end-to-end sales process including client onboarding, product explanation, follow-ups, and closing deals.

Ensured regulatory compliance and minimized client risk by verifying client identities through comprehensive document checks. Improved customer retention and satisfaction by responding promptly and professionally to complaints and suggestions, resulting in a 20% increase in positive customer feedback.

Increased client satisfaction and loyalty by coordinating client meetings and managing events efficiently, resulting in a 30% boost in client satisfaction scores. Enhanced operational efficiency by overseeing daily business operations, including advertising, tenant screening, and rent collection, which resulted in a 10% reduction in vacancy rates.

Contributed to increased brand visibility by actively selling and promoting products. This led to a 15% rise in local market awareness within two months.

Completed a Diploma in Public Relations and Diplomacy, gaining expertise in communication strategies and diplomatic practices. Developed skills essential for effective public engagement and organizational representation.

Acquired a Certificate in Computer Applications, focusing on essential software and digital tools. Developed foundational computer skills relevant for various professional environments.

Completed secondary education, earning the Kenya Certificate of Secondary Education. Focused on a broad curriculum to build a strong academic foundation.

Completed primary education, earning the Kenya Certificate of Primary Education. Developed fundamental literacy and numeracy skills.