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fred User

@freduser1

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Highly experienced barserver with a passion for exceptional guest service.

Kenya

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What I'm looking for

I am looking for a role that allows me to leverage my extensive experience in hospitality, focusing on customer satisfaction and team leadership in a dynamic environment.

I am a highly experienced barserver with over 10 years in the hospitality industry, dedicated to delivering exceptional service and guest satisfaction. My career has been marked by significant achievements, including attaining Forbes Travel Star Ratings and driving a 20% increase in positive feedback through meticulous attention to detail and a commitment to excellence.

Throughout my tenure at various establishments, I have consistently improved guest experiences, achieving a 25% increase in satisfaction and a 15% surge in peak-hour orders. My ability to manage high-volume situations while maintaining quality has been instrumental in enhancing operational efficiency and profitability. I thrive in fast-paced environments and am passionate about fostering strong customer relationships.

Experience

Work history, roles, and key accomplishments

Current

Bar Server

Current

Celebrity Cruises

Nov 2022 - Present (2 years 7 months)

Highly experienced bar server with a focus on guest satisfaction and operational excellence. Implemented Forbes Travel Star Ratings for bar operations, achieving a significant increase in positive feedback and maintaining high cleanliness standards.

Forbes Travel Standards Customer Relationship Management Order Management Sales Reporting Team Coordination Problem Solving

Administrative Assistant

Mowasalat Manpower Limited

Feb 2022 - Nov 2022 (9 months)

Provided administrative support and managed communication effectively. Ensured smooth operations through meticulous attention to detail and organizational skills.

Administrative Support Communication Skills Organizational Skills Attention To Detail Time Management Problem Solving Customer Service Team Coordination Data Entry Scheduling

Senior Barista/Bartender

Dari Restaurant

Feb 2021 - Jan 2022 (11 months)

Managed high-volume orders and generated balanced sales reports to enhance profitability. Achieved high accuracy in order delivery and improved operational costs through strategic analysis.

Order Management Sales Reporting Customer Service Team Coordination Time Management Communication

Calling Agent

Online Freelancing

Jun 2020 - Jan 2022 (1 year 7 months)

Engaged with clients through calls, providing information and support. Developed strong communication skills and enhanced customer interaction.

Communication Skills Problem Solving Time Management Data Entry Teamwork

Head Barista

Urbano Bistro

Jan 2018 - Jan 2020 (1 year 11 months)

Established a secure environment while delivering courteous service. Supervised staff to maintain cleanliness and compliance with safety regulations, significantly increasing customer satisfaction.

Compliance Customer Service Problem Solving Communication Team Management Customer Engagement

Senior Barista/Sales Executive

Tasmeem

Sep 2016 - Sep 2017 (1 year)

Achieved peak sales through meticulous service and in-store marketing initiatives. Customized beverages to enhance customer satisfaction and significantly reduced preparation time.

Beverage Customization Sales Initiatives Customer Satisfaction Time Management Quality Control Teamwork

Assistant Branch Head Barista

Nairobi Java House

Jul 2015 - Feb 2016 (7 months)

Upholding top-tier customer service standards while enhancing team knowledge and operational efficiency. Improved feedback and reduced training time through effective supervision.

Customer Service Efficiency Improvement Marketing Standards Process Improvement Communication Leadership

IT Technical Support Intern

Kenya Technical Teachers College

Aug 2014 - Dec 2014 (4 months)

Assisted in technical support tasks, gaining hands-on experience in IT operations. Developed troubleshooting skills and enhanced technical knowledge.

Technical Support Troubleshooting IT Operations Customer Service Problem Solving Communication Skills Teamwork

Kitchen Steward

Nairobi Java House

May 2011 - Nov 2011 (6 months)

Maintained cleanliness and organization in the kitchen environment. Supported kitchen staff in food preparation and service.

Time Management Organizational Skills Communication

Education

Degrees, certifications, and relevant coursework

University - Nairobi

Advanced Diploma, Business Information Technology

2010 - 2013

Completed an Advanced Diploma in Business Information Technology, focusing on implementing Forbes Travel Star Ratings for bar operations and ensuring evaluation standards were met.