Open to opportunities

Frank Lauren Ybañez

@franklaurenybaez

Message

Customer service professional with a focus on healthcare support.

Zimbabwe

Message

What I'm looking for

I am looking for a challenging role that allows me to leverage my customer service skills and contribute to corporate goals.

I am a dedicated customer service professional with extensive experience in healthcare support. Currently, I work at Concentrix Mactan as a HealthCare Customer Service Representative, where I handle a high volume of incoming calls, assisting members and patients with their healthcare inquiries. My role involves explaining benefits, troubleshooting claims, and facilitating appointment bookings, all while maintaining accurate records of customer interactions.

Previously, I served as a Travel Consultant Agent at Teleperformance Cebu, where I advised clients on travel options and arranged accommodations. My background also includes culinary training, where I honed my skills in food preparation and kitchen management. I am passionate about providing exceptional service and ensuring customer satisfaction in every interaction.

Experience

Work history, roles, and key accomplishments

Current

Healthcare CSR

Current

Concentrix Mactan

Nov 2024 - Present (8 months)

Responded to a high volume of incoming calls from members, patients, or clients, explaining healthcare benefits, plan options, and policy details. Maintained accurate records of customer interactions and updated information in the system.

Customer Service Healthcare Data Entry Problem Solving Communication Patient Care

Travel Consultant Agent

Teleperformance Cebu

Mar 2021 - Dec 2024 (3 years 9 months)

Advised clients on travel options and facilitated travel arrangements and accommodations for individuals and groups. Booked flights, transportation, lodging, and tours, ensuring clients had all necessary documentation.

Travel Consulting Customer Service Communication Client Relations Sales

On the Job Training as a Cook

Shangri-la Mactan, Cebu

Apr 2019 - Nov 2019 (7 months)

Planned, prepared, and cooked food items to ensure high-quality service and customer experience. Helped keep the kitchen organized and running efficiently, following proper food handling, sanitation, and storage procedures.

Food Preparation Cooking Kitchen Organization Food Safety Inventory Management Culinary Arts Teamwork

Education

Degrees, certifications, and relevant coursework

University of Cebu

Bachelor of Education, Education

Completed two years of college towards a Bachelor of Education degree. Focused on foundational coursework relevant to the field of education.

Benedicto College

Culinary Arts Course, Culinary Arts

Activities and societies: On-the-job training as a Cook at Shangri-la Mactan, Cebu

Undertook a culinary art course, gaining practical skills in food preparation and kitchen management. Participated in an on-the-job training as a cook at Shangri-la Mactan, Cebu.