Franckle User

Provided email support for gaming accounts, automated CRM workflows, and improved ticket triage using filters and reporting to accelerate resolution and reduce manual steps.

Collected and organized real estate listings, created underwriting Google Sheets and folder structures, used Crexi and Meta Business Suite to manage listings and marketing assets.

Handled customer issues via chat and email, logged cases in CRM, performed data entry and reporting, and used remote tools to support customers and maintain SLA compliance.

Provided technical support for CCTV cameras, recorders, and software; guided customers on installation and configuration and increased satisfaction by resolving issues via calls, chat, and email.

Managed administrative tasks including data entry, reporting, account setup for store owners, and generated weekly/monthly sales reports to support operations and meet SLAs.

Delivered remote desktop support including advanced software repair and installations, diagnosed customer issues, and independently resolved client problems to maintain service quality.

Processed chargebacks and refunds, handled account corrections, prepared merchandise for sales floor, and communicated with executives on inventory and payroll matters.

Handled inbound customer chat and phone interactions, used probing questions to identify needs, upsold and cross-sold products, and maintained high customer satisfaction.

Bachelor of Science in Computer Science undergraduate with 4th year standing; degree in progress.

Completed Amazon VA Product Research training on July 9, 2022 focused on product research for Amazon sellers.

Completed Consumer's Electronics Servicing NC II and associated practical servicing hours under TESDA programs.

Completed multiple professional development courses in digital marketing, social media, LinkedIn branding, and Google My Business in September 2021.