Open to opportunities

cess meneses

@cessmeneses

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Experienced virtual assistant and lead generation specialist.

Philippines

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What I'm looking for

I am looking for a role that allows me to utilize my skills in virtual assistance and lead generation while fostering a collaborative and growth-oriented company culture.

I am a dedicated professional with extensive experience in virtual assistance and lead generation. My journey began at Genpact Services LLC as a Financial Associate, where I honed my customer service skills while assisting account holders with their banking needs. This role laid the foundation for my subsequent positions, where I further developed my analytical and communication skills.

As a Fraud Analyst at Peak Support, I investigated bank transactions for potential fraud, utilizing data analysis tools to ensure accuracy and security. My role as a Talent Acquisition Manager at Phyllis Song Coaching Program allowed me to leverage my recruitment expertise, where I successfully managed the hiring process and assisted clients in finding the best candidates. Most recently, I served as an Outbound Healthcare Specialist at TaskUs, ensuring data accuracy and maintaining effective communication with healthcare providers.

Experience

Work history, roles, and key accomplishments

Current

Lead Generation Specialist/General Virtual Assistant

Current

Broker Online Exchange

Jun 2023 - Present (2 years 3 months)

Sourced leads using LinkedIn Sales Navigator and performed email outreach and follow-ups. Managed email and calendar, and assisted energy brokers with inquiries and pricing requests.

Lead Generation LinkedIn Sales Navigator Email Marketing Data Entry Calendar Management Graphic Design Customer Support

Outbound Healthcare Specialist

TaskUs

Jun 2022 - Jun 2023 (1 year)

Called healthcare providers to ensure data accuracy and up-to-date information in the system. Maintained precise records and communicated effectively with providers.

Healthcare Operations Data Verification Customer Service Communication

Talent Acquisition Manager

Phyllis Song Coaching Program

Nov 2021 - Jun 2022 (7 months)

Managed full-cycle recruitment, including job ad posting, applicant screening, and conducting interviews. Assisted with creating job offers, contracts, and onboarding new virtual assistants.

Talent Acquisition Recruitment Job Posting Interviewing Onboarding Contract Management Lead Generation

Seasonal Collection Specialist

Innovasia Manpower

Sep 2021 - Nov 2021 (2 months)

Responsible for calling debtors to collect payments. Managed a portfolio of accounts and ensured timely collection of outstanding debts.

Debt Collection Payment Processing Account Management Negotiation

Virtual Assistant

The Original Facial Bar

Sep 2020 - Sep 2021 (1 year)

Managed client emails and calendars, and conducted appointment setting. Negotiated with suppliers and performed basic graphic design using Canva.

Virtual Assistance Calendar Management Appointment Setting Graphic Design Canva

Fraud Analyst

Peak Support

Mar 2020 - Sep 2020 (6 months)

Investigated bank transactions for potential fraud, waste, and abuse. Utilized data analysis techniques and company systems to identify suspicious activities.

Fraud Analysis Data Analysis Risk Management Transaction Monitoring Investigation

Financial Associate

Genpact Services LLC

Dec 2018 - Mar 2020 (1 year 3 months)

Provided exceptional customer service and assisted account holders with their banking needs and technical issues. Resolved customer inquiries efficiently and accurately.

Customer Service Technical Support Banking Operations Account Management