Patience Emmanuel

I’m a detail-oriented, customer-focused Virtual Assistant who supports clients and business operations in fast-paced remote environments. I handle inquiries, resolve issues, and maintain accurate records while delivering empathetic, professional customer service.

In my recent Technical Virtual Assistant role, I managed workflows and task tracking in Asana to support timely project delivery. I responded to client inquiries, improved customer satisfaction, maintained accurate cross-system records, assisted with scheduling and operational issues, and built Google Sheets dashboards to track data and performance.

I also bring strong customer support experience from handling chat and email inquiries, resolving complaints with a calm and empathetic approach, and logging interactions in CRM tools like HubSpot and Freshdesk. Alongside this, I improved SOPs for workflow efficiency and completed an Administrative Assistant internship supporting daily operations, data accuracy, and document management.