Open to opportunities

CAMILA GREINER

@camilagreiner

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I’m a customer service specialist delivering high-CSAT support in high-volume, multichannel B2B and B2C environments.

Portugal

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What I'm looking for

I’m looking for a customer service or technical support role where I can own complex cases, de-escalate effectively, and consistently improve CSAT and first-contact resolution through structured problem-solving, clear communication, and collaboration.

I’m a customer service professional with 3+ years of experience in high-volume, multichannel CONTACT B2B and B2C environments, consistently achieving high CSAT scores and KPI targets. I combine structured problem-solving, clear communication, and genuine empathy to drive first-contact resolution, reduce handling time, and resolve complex escalated complaints with confidence and care. I’ve built strong performance through product knowledge huddles across multiple project teams (MPS, Hiva) and have earned recognition by team leadership for CSAT and KPI results.

In customer & technical support roles, I provided voice, email, and chat support on Meta’s Commerce and Advertising platforms, diagnosing technical errors, resolving account access issues, and handling policy queries for English-Spanish B2 market clients. I maintain accurate case documentation and CRM updates via Salesforce, manage detailed communication across teams, and de-escalate high-pressure situations—often translating complex information into tailored solutions using my education background. Before moving into support, I also worked extensively in education and research (anthropology, sociology), which sharpened my ability to write reports, coach understanding, and adapt communication to different needs.

Experience

Work history, roles, and key accomplishments

Current

Customer & Technical Support

Current

Teleperformance

Jul 2023 - Present (2 years 11 months)

Provided multichannel customer and technical support (voice, email, chat) for Meta Commerce and Advertising to B2B and B2C clients. Diagnosed technical errors, resolved account access issues, and handled policy queries while maintaining consistently high CSAT and KPI performance.

Customer Support Technical Troubleshooting Complaint Management Multichannel Support Salesforce CRM

Customer Support Specialist

Teleperformance

Jun 2023 - Dec 2023 (6 months)

Delivered phone and email support for guests, hotels, and travel agencies in the Brazilian market, handling bookings, modifications, cancellations, and in-travel emergencies. De-escalated high-pressure situations and maintained strong CSAT results through accurate case documentation and CRM updates.

Customer Support Complaint Handling De escalation Email Support Phone Support Salesforce CRM Case Documentation

Humanities & Social Studies Teacher

TreeHouse International School

Oct 2019 - Oct 2022 (3 years)

Taught students ages 7–18 across Humanities and Social Sciences, delivering structured and individualized learning across different levels and needs. Produced detailed student progress reports and supported learning with documentation and performance tracking.

Lesson planning Student Assessment Student Progress Tracking Mentoring Communication

Customer Service Representative

Indigo Marketing Solutions

Mar 2019 - Aug 2019 (5 months)

Provided English-language client support with accurate case documentation for a diverse international client base. Supported client needs through clear communication and reliable issue resolution while maintaining consistent service quality.

client support Case Documentation English Communication Customer Service Attention To Detail Digital Marketing Support

Sociology Teacher

AZ High School

Mar 2017 - Jan 2019 (1 year 10 months)

Taught Sociology to high school students aged 16–20, including preparation for university entrance exams. Produced detailed academic reports and created individualized support plans to guide student progress.

Sociology Lesson planning University Entrance Exam Prep Classroom Instruction Student Assessment Communication

Market Research Analyst

IMR Coaching & Development

Mar 2015 - Nov 2015 (8 months)

Applied qualitative research methods, including in-depth interviews, to analyze behavioral patterns and generate customer-relevant insights. Produced structured weekly reporting to support ongoing coaching and development work.

Market Research Qualitative Research In Depth Interviews Analytical Thinking