Open to opportunities

Francisco Eugiemiah Bautista

@franciscoeugiemiahba

Message

Customer service associate dedicated to enhancing client satisfaction.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to grow my skills in customer service and contribute to a supportive team environment.

I am a motivated customer service associate with experience in various roles, including processing financial transactions and assisting customers with their inquiries. My journey began at Amazon, where I honed my skills in customer support, helping clients navigate their accounts and troubleshoot devices. This role ignited my passion for providing exceptional service and ensuring customer satisfaction.

Most recently, I worked at Infosys BPM, where I processed withdrawal and loan requests, activated retirement accounts, and set up contributions. My ability to work under pressure and adapt to changing situations has been key to my success in these roles. I am eager to continue developing my skills and contribute positively to my future workplace.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Infosys BPM

Oct 2022 - Dec 2023 (1 year 2 months)

Processed withdrawal and loan requests for clients. Managed loan repayments and activated retirement accounts, including setting up retirement contributions for Empower Retirement.

Customer Service Loan Processing Data Entry Financial Services

Front Office and Sales Marketing

Wild Orchid Beach Resort

Mar 2022 - Jun 2022 (3 months)

Gained practical experience in front office operations and sales marketing. Assisted with guest services and promotional activities.

Sales Marketing Guest Service Hospitality

Customer Service Associate

Amazon

Apr 2021 - Dec 2021 (8 months)

Assisted customers with setting up payment methods and provided password assistance. Handled order taking and provided detailed product information.

Customer Support Troubleshooting Payment Processing Order Management Product

Kitchen Fry Crew

Jollibee Food Corporations

Jun 2018 - Jan 2019 (7 months)

Prepared food items as a Kitchen Fry Crew member. Maintained cleanliness and adhered to food safety standards.

Food Preparation Food Safety Teamwork Fast Paced Environment

Education

Degrees, certifications, and relevant coursework

Malamig Elementary School

Primary School Certificate, General Studies

Completed primary education, building foundational knowledge across various subjects. Developed basic literacy and numeracy skills essential for further academic pursuits.

St. Emilene Academe INC.

Secondary School Diploma, General Studies

Completed secondary education, focusing on a broad curriculum to prepare for higher education. Gained essential academic and life skills.

Cavite State University

Bachelor of Science, Hospitality Management

Pursued a Bachelor of Science in Hospitality Management, gaining comprehensive knowledge in hotel operations, customer service, and sales marketing. Engaged in practical training to apply theoretical concepts in real-world settings.