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Mimi User

@m4ppy

Dedicated call center agent with experience in customer service.

Philippines
Message

What I'm looking for

I am looking for a role that values customer satisfaction and teamwork.

I am a dedicated professional with experience in customer service roles, particularly in call centers. My journey began in 2015 at Alorica, where I honed my communication skills and learned the importance of customer satisfaction. I have worked with notable companies such as Convergys and Corner House Kitchen, where I further developed my ability to handle diverse customer needs and provide exceptional service.

Throughout my career, I have consistently demonstrated my commitment to excellence and my ability to thrive in fast-paced environments. I am eager to leverage my skills and experience in a new role that allows me to contribute to a team focused on delivering outstanding customer experiences.

Experience

Work history, roles, and key accomplishments

CO

Call Center Agent

Convergys

Sep 2019 - Jan 2020 (4 months)

Employed as a Call Center Agent for Paypal UK, providing support and resolving customer issues through effective communication and technical assistance.

CH

Service Crew

Corner House

Jul 2018 - Jan 2019 (6 months)

Worked as a Service Crew member, responsible for customer service, food preparation, and maintaining cleanliness in the restaurant environment.

AL

Call Center Agent

Alorica

Mar 2015 - Dec 2015 (9 months)

Worked as a Call Center Agent handling customer inquiries and support for Barclay Card US. Developed skills in communication and problem-solving while managing customer interactions.

Education

Degrees, certifications, and relevant coursework

CA

College of St. Amatiel

Certificate, Computer Technician

2011 -

Studied Computer Technician, focusing on the technical skills required for computer repair and maintenance.

AU

Arellano University

High School Diploma, High School

2008 -

Completed high school education with a focus on general studies.

Tech stack

Software and tools used professionally

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