Francisco Arroyo
@franciscoarroyo
I lead public-service operations, benefits administration, and staff development at the Social Security Administration.
United StatesWhat I'm looking for
At the Social Security Administration, I lead the Computer Operations Mailroom Unit, managing remote and onsite staff, mail workflow, training, performance evaluations, and updates to upper management.
Previously, I served as a Benefits Authorizer at SSA, making post-entitlement determinations, adjusting benefits through federal procedures, resolving complex alerts, and helping the public resolve discrepancies under SSA policies. My contributions have been recognized through SSA cash awards, an Exemplary Contribution or Service Award, and a Regional Commissioner’s Award for Group Achievement.
Before SSA, I supervised program operations at Woods Services, supporting staff performance, resident safety, behavioral management, and skill-training programs. I hold an M.S. in Psychological Science and bring a people-centered, process-focused approach to public service operations.
Experience
Work history, roles, and key accomplishments
Computer Operations Mailroom Unit Supervisor
Social Security Administration
May 2024 - Present (2 years 3 months)
Managed remote and onsite staff to ensure high customer satisfaction, assigned lead staff for training, monitored mail workflow, conducted meetings and performance evaluations, and provided updates to upper management.
Benefits Authorizer
Social Security Administration
Dec 2019 - May 2024 (4 years 5 months)
Made determinations on post-entitlement issues, adjusted benefits through federal procedures, maintained records by resolving complex alerts, and communicated with the public to resolve discrepancies.
Program Supervisor
Woods Services
Aug 2015 - Aug 2021 (6 years)
Provided on-site supervision and implementation of daily operations, supervised and evaluated staff, ensured resident health and safety, and participated in behavioral management and skill training programs.
Education
Degrees, certifications, and relevant coursework
Shippensburg University
Master of Science, Psychological Science
Grade: 3.8/4.0
M.S. in Psychological Science with a GPA of 3.8/4.0. Master's thesis examined the implications of problem solving for embodied and symbolic cognition.
Temple University
Bachelor of Arts, Psychology
Grade: 3.4/4.0
Activities and societies: Temple University Marching Band, Basketball Band, Equipment Crew Scholarship (2007-2009)
B.A. in Psychology with a GPA of 3.4/4.0. Awarded the Diamond Key Award in 2009.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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