Youness Michael
@younessmichael
Dependable human services leader focused on clinical integration, staff development, and high-quality care.
United StatesWhat I'm looking for
I am a seasoned human services leader with extensive experience supervising residential programs, operations, and case management across multiple states. I specialize in clinical integration within the milieu, creating fluid operational systems, and fostering professional development to increase productivity and maintain a strong Duty of Care.
My background includes roles from Program Director and Division Director to Operations Supervisor and Lead Case Manager, with a track record in crisis management, training, and trauma-informed practice. I bring practical training in ARC Attachment, CPI/PAR/CPM, and customer service instruction, and I am committed to innovation, excellence, and collaborative leadership.
Experience
Work history, roles, and key accomplishments
Lead Case Manager
Aspire365
Jan 2023 - Present (2 years 9 months)
Manage complex caseloads and coordinate clinical and community supports to ensure continuity of care and improved client outcomes; implement operational systems to enhance service delivery.
Operations Supervisor
GMTC
Jan 2021 - Dec 2023 (2 years 11 months)
Supervised operational functions and staff performance across programs, improving productivity and adherence to Duty of Care standards during 2021–2023.
Supervisor of Residential Supports
Sweetser
Jan 2020 - Dec 2020 (11 months)
Led residential support teams to deliver person-centered care, managed staff development and operational systems contributing to service continuity until COVID-related layoff.
Division Director
The Arc of Opportunity
Jan 2017 - Dec 2019 (2 years 11 months)
Directed residential supports division, overseeing program delivery, staffing, and quality assurance from 2017 to 2019 to improve service outcomes and operational consistency.
Program Director
Spectrum
Jan 2015 - Dec 2016 (1 year 11 months)
Directed a young adult program, implementing trauma-informed and competency-based practices to enhance participant engagement and program delivery during 2015–2016.
Education
Degrees, certifications, and relevant coursework
QCQuinsigamond Community College
Psychology
Completed coursework in Psychology but did not complete a degree in 2019.
WUWorcester State University
Counseling / Addiction Studies
Completed coursework toward a CADC credential but did not complete the program in 2016.
SCSalem State College
Computer Science
Completed coursework in Computer Science but did not complete a degree in 2002.
Revere High School
High School Diploma, General Studies
1995 - 1999
Graduated with a High School Diploma in 1999 from Revere High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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