Open to opportunities

Gleneida Ventura

@gleneidaventura

Message

I am a bilingual operations manager with HR, dispatch, and claims expertise.

United States

Message

What I'm looking for

I seek a leadership role in operations or HR where I can apply bilingual communication, process improvement, and team development in a collaborative, compliance-focused organization with growth opportunities.

I am a bilingual operations leader with extensive supervisory experience across logistics, postal operations, healthcare insurance operations, and retail HR.

At SAS Airport Services I assisted in daily operations, supervised and trained teams, implemented a new scheduling system that optimized staff allocation and reduced labor costs, managed driver schedules, GPS tracking, and inventory.

As a Remote Operations Supervisor at Molina Healthcare I led a remote team of 18, supported claims processing, underwriting, sales and customer service functions, and maintained compliance and reporting while working independently with digital tools.

Previously I served as a USPS supervisor and Walmart HR/Operations Manager handling Workers' Compensation caseloads, recruiting, payroll oversight, training, risk management, and I served in the U.S. Army as an E7 supply technician.

Experience

Work history, roles, and key accomplishments

Current

Assistant Dispatch Manager

Current

SAS Airport Services

Oct 2022 - Present (2 years 10 months)

Assisted in managing daily dispatch operations, supervised and trained staff, and implemented a new scheduling system to optimize staffing and reduce labor costs while improving delivery reliability.

Scheduling Inventory Control Team Leadership Compliance Reporting Problem Solving

Remote Operations Supervisor

Molina Healthcare

Apr 2021 - Jun 2025 (4 years 2 months)

Supervised a remote operations team of 18 staff to manage insurance sales, claims processing, and customer service, improving operational efficiency and policy servicing accuracy.

Remote Team Management Claims Processing Customer Service Risk Assessment Policy Administration Communication CRM

Mail Carrier Supervisor

United States Postal Service

Jan 2018 - Oct 2022 (4 years 9 months)

Oversaw mail collection, sorting and distribution operations, ensured on-time processing and deliveries, trained staff, and maintained compliance with postal regulations.

Postal Regulations Customer Service Time Management Staff Training

HR & Operations Manager

Walmart

Aug 2010 - Mar 2018 (7 years 7 months)

Managed HR and operations for a warehouse/store, administered 110–140 workers' compensation cases, led recruiting and training initiatives, and oversaw payroll, benefits, and compliance.