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Franchesca Prado

@franchescaprado

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Bilingual HR and Business Administration candidate, turning People Analytics into better decisions.

Costa Rica

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What I'm looking for

I’m looking for an entry-level Business Administration or HR role where I can apply People Analytics with Power BI and Excel, support training and onboarding, and coordinate across teams—ideally in a bilingual, growth-focused environment.

I’m a bilingual BBA & HR candidate skilled in international training and cross-functional coordination, with a strong focus on People Analytics. I bring tech confidence—Power BI, Excel, and the Microsoft Suite—to turn HR metrics into practical insights.

In leadership roles across hospitality and conferences, I coordinated teams and events for 100+ guests, managed inventory and quality control, and trained new staff to maintain service excellence during peak operations. I’ve also delivered customer service for debit banking customers, ensuring compliance with established banking protocols, and completed academic work such as building a custom Excel HR-metrics tool and designing procedures manuals.

Experience

Work history, roles, and key accomplishments

Banquets Leader / Barista

Hotel Alpenrock By Hilton

Sep 2025 - Dec 2025 (3 months)

Coordinated teams and served events with 100+ guests. Managed inventory and quality control to support accurate, high-quality service delivery.

Inventory Management Quality Control

Food and Beverage Leader

Beaver Run Resort And Conference Center

Dec 2024 - Dec 2025 (1 year)

Food & Beverage Leader Intern at Beaver Run Resort. Trained 15+ international employees, coordinated communication between management and staff, managed inventory processes, and supported large-scale events with 500+ attendees. Recognized as Top Server of the Season with 30+ verified 5-star reviews for outstanding guest service, leadership, and operational excellence.

Staff Supervision Banquet Operations Inventory Control Customer Service Guest Experience Training Multitasking Cross Functional Collaboration Cross Functional Team Leadership Cultural Adaptation Bilingual Communication Leadership

Customer Service Representative

Foundever

Aug 2024 - Nov 2024 (3 months)

Delivered exceptional phone support for debit banking customers by addressing inquiries and resolving issues. Ensured compliance with established banking protocols using internal banking systems.

Customer Service Phone Support Problem Solving Internal Banking Software Attention To Detail

Food and Beverage Work and Travel

Beaver Run Resort And Conference Center

Nov 2023 - Mar 2024 (4 months)

Delivered luxury dining service in a high-volume resort environment, managing multiple tables while maintaining exceptional guest satisfaction. Applied strong menu knowledge and upselling techniques to enhance guest experiences. Recognized as Top Server of the Season with 30+ verified 5-star reviews for outstanding service, communication, and professionalism.

Staff Supervision Banquet Operations Inventory Control

Administrative Assistant Intern

Banco de Costa Rica

Oct 2019 - Dec 2019 (2 months)

Provided administrative and accounting support for executive-level banking operations. Developed Excel-based tools to improve audit efficiency and data verification processes. Validated financial and operational loan information, ensuring accuracy and compliance with internal procedures while supporting reporting and documentation activities.

Accounting Archives Organizational Skills Auditing Loan Documentation Approval Processes