Open to opportunities

eleonora spadolini

@eleonoraspadolini

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Bilingual Italian–Swedish linguist, C1 English, 5y content & localization, remote-ready

Italy

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What I'm looking for

I seek a dynamic role where I can leverage my multilingual skills and customer support experience, contributing to a collaborative team focused on enhancing customer satisfaction and content quality.

As a multilingual graduate in English Language & Literature, I bring over 5 years of experience in back-office coordination, customer support, and translation. My proficiency in Italian, Swedish, and English allows me to deliver exceptional service and content, achieving a 98% customer satisfaction rate. I am adept at using CRM and CAT tools to ensure timely and accurate multilingual communication.

Throughout my career, I have achieved significant milestones, such as editing and cataloguing a 5000-title bilingual library, which reduced retrieval time by 30%. My role at AXA Insurance involved handling over 50 insurance calls daily, where I maintained a 95% first-call resolution rate. Additionally, I successfully created newsletters and social media content that increased our subscriber list by 25% within 18 months.

Experience

Work history, roles, and key accomplishments

Back Office & Library Assistant

Casa delle Culture

Jan 2020 - Dec 2023 (3 years 11 months)

Managed documentation and activity planning for a cultural centre serving over 600 members. Produced bilingual newsletters, grant proposals, and social content, totaling approximately 15,000 words per month. Catalogued 5,000 books using Koha and trained three volunteers on lending workflows.

Documentation Social Media Management Koha Workflow Optimization

Phone Support Assistant

AXA Insurance

Jan 2017 - Dec 2018 (1 year 11 months)

Handled international health-policy queries in English and Swedish, consistently maintaining a 95% customer satisfaction rate. Translated over 40 policy documents, approximately 11,000 words, within a 24-hour service level agreement.

Customer Support Translation SLA Management Zendesk Salesforce

International Volunteer

European Solidarity Corps

Jan 2013 - Dec 2013 (11 months)

Led engaging intercultural workshops specifically designed for children. Developed and created comprehensive multilingual teaching materials to support educational activities.

Community Engagement