Open to opportunities

Francesca Fazzari

@francescafazzari

Message

Multilingual professional with expertise in customer service and translation.

Malta

Message

What I'm looking for

I seek a role that values multilingual skills and offers growth opportunities.

I am a dedicated and multilingual professional with extensive experience in customer service, translation, and tourism. My journey began with a strong academic foundation in languages and cultures, culminating in a Master's degree in Oriental Languages and Civilisations. I have honed my skills through various roles, including customer service representative and publicist, where I developed a keen ability to communicate effectively with diverse audiences.

Throughout my career, I have worked in dynamic environments, such as the Sant’Angelo Hotel and the Provincial Tourist Board of Naples, where I provided exceptional service to both Italian and foreign tourists. My passion for languages is reflected in my proficiency in English, Chinese, French, Arabic, and Spanish, which I have utilized in roles as a translator and teacher. I am committed to continuous learning and professional development, as evidenced by my participation in various forums and courses related to my field.

Experience

Work history, roles, and key accomplishments

Current

Publicist

Current

La Voce della Nazione

Jan 2021 - Present (4 years 5 months)

Wrote and published articles on various topics, contributing to the newspaper's content and outreach.

Writing Research Content Creation Public Relations Communication

Current

Translator

Current

West East Translation Services

Sep 2017 - Present (7 years 9 months)

Translated Arabic texts for various clients, ensuring accuracy and cultural relevance.

Translation Arabic Communication

Current

Teacher

Current

Private Chinese Language Lessons

Sep 2017 - Present (7 years 9 months)

Provided personalized Chinese language lessons to university students, enhancing their language skills.

Teaching Chinese Communication Curriculum Development Interpersonal Skills

Customer Service Representative

Zenith Quality Services

Sep 2022 - Jan 2025 (2 years 4 months)

Provided exceptional customer service support, addressing inquiries and resolving issues to enhance customer satisfaction.

Customer Service Problem Solving Communication Interpersonal Skills Time Management

Dealer

Evolution

Nov 2022 - Aug 2024 (1 year 9 months)

Engaged in dealer operations, ensuring compliance with gaming regulations and providing a high-quality gaming experience.

Gaming Compliance Teamwork

Receptionist

Sant’Angelo Hotel

May 2021 - Sep 2022 (1 year 4 months)

Managed front desk operations, handled guest check-ins and check-outs, and provided information about hotel services.

Customer Service Multitasking Communication Problem Solving

Receptionist

B&B Adurmì

Jul 2019 - Mar 2021 (1 year 8 months)

Provided reception services, assisted guests with inquiries, and maintained a welcoming environment.

Customer Service Communication Problem Solving

Tourist Operator

Speratour by Leo Tour SAS

Oct 2018 - Sep 2019 (11 months)

Facilitated tourist experiences at the Port of Naples, providing information and assistance to visitors.

Customer Service Communication Problem Solving

Tourist Operator

Provincial Tourist Board of Naples

Apr 2018 - Oct 2018 (6 months)

Provided information and assistance to tourists at the Infopoint, enhancing their experience in Naples.

Customer Service Communication Problem Solving

Operator

Campania Region Provincial Tourist Board of Naples

Jan 2017 - Aug 2017 (7 months)

Assisted in providing information to tourists, enhancing their experience in Naples.

Customer Service Communication Teamwork Problem Solving

Education

Degrees, certifications, and relevant coursework

LUISS Guido Carli

II Level Master's degree, Oriental Languages and Civilisations

2016 - 2017

Completed a II Level Master's degree in Oriental Languages and Civilisations, focusing on the economics and institutions of Islamic countries.

U“

University of Naples “L’Orientale”

Master's degree, Languages and Literatures

2013 - 2017

Grade: 110 and honors

Earned a Master's degree with a specialization in Languages and Literatures, focusing on Chinese Language and Literature, graduating with honors.

U“

University of Naples “L’Orientale”

Undergraduate degree, Comparative Languages and Cultures

2007 - 2013

Grade: 97

Completed an Undergraduate degree in Comparative Languages and Cultures with a specialization in Literary-philosophical studies, focusing on Chinese philology.