Forum Rana
@forumrana
Customer service professional specializing in high-volume support and ticketing systems.
United KingdomWhat I'm looking for
I am a customer service professional with extensive experience supporting passengers and clients across transport and immigration services in the UK. I consistently deliver exceptional service using Freshdesk, Zendesk and Ventrata, handling bookings, modifications, cancellations, and complex enquiries via phone, email and social media.
I have a strong record of working both in-person at busy locations (including Heathrow) and remotely, maintaining accurate transaction records, supporting teams, and improving customer experiences through clear communication and problem solving. I hold an MBA and technical education in electrical engineering, and I bring reliability, adaptability and a customer-first ethos to every role.
Experience
Work history, roles, and key accomplishments
Customer Service Assistant
TOOT Bus
Jul 2022 - Present (3 years 7 months)
Handle customer enquiries via phone, email and social media, manage bookings/modifications/cancellations in Ventrata, and reduce losses through accurate processing of transactions and voucher management.
Customer Service
Ethos Farm Limited
Jul 2022 - Aug 2022 (1 month)
Welcomed passengers, managed airport check-in queueing and zones, advised guests on terminal layout and security search preparation, and supported shift-based team operations.
Customer Service Executive
Overseas Immigration Services
Mar 2021 - May 2022 (1 year 2 months)
Advised clients on immigration processes, managed applications (passports, visas, PCCs, certificates), maintained caseloads and client relationships, and supported business generation activities.
Education
Degrees, certifications, and relevant coursework
UBUniversity of Bedfordshire
Master of Business Administration, Business Administration
Completed a Master of Business Administration at the University of Bedfordshire, Luton, UK, awarded March 2022.
Ganpat University
Master of Technology, Electrical Engineering
Grade: 66.10%
Completed a Master of Technology in Electrical Engineering at Ganpat University, awarded June 2016 with 66.10%.
IUIndira Gandhi National Open University
Bachelor of Technology, Electrical Engineering
Grade: 71%
Completed a Bachelor of Technology in Electrical Engineering at Indira Gandhi National Open University, awarded June 2013 with 71%.
V.P.M.P. Polytechnic
Diploma, Electrical Engineering
Grade: 68.33%
Completed a Diploma in Electrical Engineering at V.P.M.P. Polytechnic, awarded June 2009 with 68.33%.
Availability
Location
United KingdomAuthorized to work in
Job categories
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