Kasturi Mirgal
@kasturimirgal
Customer Service Agent at Jet2, handling check-in, baggage and boarding issues at first point of contact.
United KingdomWhat I'm looking for
At Jet2, I handled passenger check-in, seat assignments, baggage and boarding, aiming to resolve complaints at the first point of contact. I worked alongside baggage handlers, gate staff and duty managers to keep information moving during tight turnarounds.
At Air India, I delivered passenger care across domestic and long-haul flights, completed 6,500+ flight hours with a clean safety and service record, and maintained 4+ star quarterly service ratings. I’m looking to bring that experience to customer service across email, live chat and phone, with a sales-through-service focus.
Experience
Work history, roles, and key accomplishments
Managed passenger check-in, seat assignment, baggage processing, and boarding support, resolving complaints at first point of contact and coordinating with ground teams.
Technical Support Worker
Park Cakes
Apr 2026 - Jun 2026 (2 months)
Checked and updated production paperwork, reviewed factory documentation for discrepancies, and maintained equipment records to support maintenance and quality standards.
Cabin Crew
Air India
Oct 2018 - Nov 2025 (7 years 1 month)
Delivered safety-first service on domestic and long-haul flights, resolved passenger issues on the spot, and supported sensitive charter operations for the Indian Armed Forces.
Customer Service Officer
IndiGo
Aug 2017 - Mar 2018 (7 months)
Processed check-in, baggage, and ticketing for 100+ passengers daily, assisted with self-service kiosks and special needs, and adhered to aviation security regulations.
Education
Degrees, certifications, and relevant coursework
Aptech
Diploma, Airline Operations & Hospitality
Diploma in Airline Operations & Hospitality covering ticketing, airport operations, and passenger service standards.
Ramnarain Ruia College
Bachelor of Science, Science
2013 - 2016
Bachelor of Science degree from Ramnarain Ruia College, Mumbai, completed in 2016.
Air India
Training, Safety & Emergency Procedures
Recurrent Safety & Emergency Procedures (SEP) training.
Air India
Training, First Aid & In-Flight Medical Response
First Aid & In-Flight Medical Response Training.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Job categories
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