foluso oluitanFO
Open to opportunities

foluso oluitan

@folusooluitan

Dedicated customer support representative with a passion for exceptional experiences.

Nigeria

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated customer support representative with a proven track record of delivering exceptional experiences. My journey began with a B.Sc in Chemical Engineering from Obafemi Awolowo University, where I honed my analytical and problem-solving skills. Since then, I have embraced roles that allow me to connect with customers and resolve their concerns effectively.

In my recent position at Uptownie, I managed over 500 customer inquiries monthly, achieving a remarkable 95% customer satisfaction rate. My proactive approach led to a 25% increase in new business leads through effective communication and outreach. I take pride in my ability to resolve 90% of customer complaints within 24 hours, significantly enhancing customer retention. My experience as a Business Development Officer further solidified my skills in program coordination and participant engagement, resulting in increased attendance and satisfaction.

Experience

Work history, roles, and key accomplishments

BC

Indexer

Benin Electricity Distribution Company

Nov 2017 - Oct 2018 (11 months)

Collected and processed over 10,000 customer details with a 99% accuracy rate. Issued BEDC pins to over 5,000 households, increasing metered connections by 25%.

Education

Degrees, certifications, and relevant coursework

Obafemi Awolowo University logoOU

Obafemi Awolowo University

Bachelor of Science, Chemical Engineering

2013 - 2017

Grade: Second Class Upper

Studied Chemical Engineering with a focus on the principles of chemical processes, thermodynamics, and material science, graduating with a Second Class Upper division.

AC

Ambassadors' College

West African Senior School Certificate, General Education

2004 - 2009

Completed the West African Senior School Certificate, focusing on core subjects including Mathematics, English, and Sciences, which laid the foundation for further studies in engineering.

Tech stack

Software and tools used professionally

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foluso oluitan - Customer Support - Uptownie | Himalayas