Open to opportunities

foluso oluitan

@folusooluitan

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Dedicated customer support representative with a passion for exceptional experiences.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated customer support representative with a proven track record of delivering exceptional experiences. My journey began with a B.Sc in Chemical Engineering from Obafemi Awolowo University, where I honed my analytical and problem-solving skills. Since then, I have embraced roles that allow me to connect with customers and resolve their concerns effectively.

In my recent position at Uptownie, I managed over 500 customer inquiries monthly, achieving a remarkable 95% customer satisfaction rate. My proactive approach led to a 25% increase in new business leads through effective communication and outreach. I take pride in my ability to resolve 90% of customer complaints within 24 hours, significantly enhancing customer retention. My experience as a Business Development Officer further solidified my skills in program coordination and participant engagement, resulting in increased attendance and satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Support

Uptownie

Oct 2023 - Sep 2024 (11 months)

As a Customer Support representative, I handled over 500 inquiries monthly, achieving a 95% satisfaction rate. I resolved 90% of complaints within 24 hours and managed social media, increasing followers by 50%.

Customer Service Communication Problem Solving CRM Software Social Media Management Data Analysis Empathy Time Management

Business Development Officer

IFE Business School

Jan 2019 - Dec 2020 (1 year 11 months)

Coordinated over 20 programs and events, leading to a 25% increase in attendance. Collected feedback from participants, resulting in a 30% improvement in satisfaction.

Event Coordination Communication Program Management Customer Engagement Team Leadership Strategic Planning

Indexer

Benin Electricity Distribution Company

Nov 2017 - Oct 2018 (11 months)

Collected and processed over 10,000 customer details with a 99% accuracy rate. Issued BEDC pins to over 5,000 households, increasing metered connections by 25%.

Data Entry Problem Solving Time Management Communication

Sales Representative

M&M Oluwaseyi Stores

Jun 2013 - Nov 2013 (5 months)

Sold goods worth over ₦500,000 monthly, achieving a 15% increase in sales revenue. Maintained sales records and estimated monthly profits, improving profitability by 5%.

Sales Customer Service Inventory Management Profit Estimation Communication Teamwork

Education

Degrees, certifications, and relevant coursework

Obafemi Awolowo University

Bachelor of Science, Chemical Engineering

2013 - 2017

Grade: Second Class Upper

Studied Chemical Engineering with a focus on the principles of chemical processes, thermodynamics, and material science, graduating with a Second Class Upper division.

Ambassadors' College

West African Senior School Certificate, General Education

2004 - 2009

Completed the West African Senior School Certificate, focusing on core subjects including Mathematics, English, and Sciences, which laid the foundation for further studies in engineering.