Open to opportunities

Harry Nwani

@harrynwani

Message

Customer support specialist with strong analytical and organizational skills.

Nigeria

Message

What I'm looking for

I am looking for a role that offers growth opportunities and challenges in a supportive environment.

With a Master in International Business and extensive experience in customer support, I have honed my skills in building sustainable relationships and resolving customer issues effectively. My journey began as a Business Development Officer, where I learned the importance of understanding customer needs and delivering tailored solutions.

Throughout my career, I have worked in various roles, including Customer Care Executive and Call Center Agent, where I consistently met and exceeded sales targets. My ability to communicate effectively and work under pressure has allowed me to thrive in competitive environments, contributing to the growth of the organizations I have been part of.

I am passionate about leveraging my skills to enhance customer satisfaction and drive business success. I am eager to take on new challenges that will allow me to further develop my professional skills while contributing positively to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Konfambet

Nov 2019 - Jan 2025 (5 years 2 months)

As a Customer Support Specialist, I contributed to team efforts by addressing customer needs and building sustainable relationships. I handled complaints, provided solutions, and ensured customer satisfaction through effective communication and record-keeping.

Customer Relationship Management Communication Skills Problem Solving Microsoft Office Suite Customer Engagement Record keeping Team Collaboration Time Management

Call Center Agent

Blackbet.ng

Mar 2019 - Nov 2019 (8 months)

In my role as a Call Center Agent, I focused on growing the customer base by converting inquiries into sales. I provided product information, managed customer complaints, and recorded interactions in the CRM system.

Customer Service CRM Software Communication Skills Product Knowledge Telemarketing Team Collaboration

Customer Care Executive

9Mobile Nigeria

Feb 2013 - Sep 2017 (4 years 7 months)

As a Customer Care Executive, I ensured prompt resolution of customer queries and escalated issues as necessary. I marketed products, provided advice on suitable packages, and educated customers on new initiatives.

Telemarketing Product Knowledge Communication Skills Customer Education Problem Solving Team Collaboration

Business Development Officer

Junip Nigeria Limited

Jul 2011 - May 2012 (10 months)

In my position as a Business Development Officer, I promoted products and maintained customer relationships. I achieved sales targets, coordinated with team members, and provided management with reports on customer needs and market trends.

Customer Relationship Management Market Analysis Reporting Cold Calling Team Coordination