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Folashade Salau

@folashadesalau

Appointment setter at JLV DESIGN LTD who filled sales calendars through outbound calling and qualified leads.

At JLV DESIGN LTD, I partnered with account executives to fill sales calendars through outbound and cold-calling campaigns targeting property developers and business owners.

I qualified leads by assessing budget and timelines, and managed CRM data entry and follow-ups for the sales pipeline.

At LEADWAY ASSURANCE COMPANY, I supported financial services clients by resolving inquiries and identifying opportunities to upsell and cross-sell insurance products.

I also maintained CRM records, logged tickets, and escalated complaints to support timely case resolution and service-level agreements.

Experience

Work history, roles, and key accomplishments

JU

Appointment Setter

JLV Design Ltd (UK)

Jun 2024 - Jun 2026 (2 years)

Executed high-volume outbound and cold calling campaigns to fill sales calendars for property developers and business owners. Managed lead generation, qualification, and CRM data entry to maintain pipeline integrity.

Appointment Setting Lead Generation Outbound Calling Cold Calling Lead Qualification Database Management CRM Data Entry Sales Operations Client Relations Consultative Communication Objection Handling Scheduling

LC

Customer Service Representative

Leadway Assurance Company

Jan 2021 - May 2024 (3 years 4 months)

Resolved complex client inquiries in the financial services sector while maintaining high customer satisfaction scores. Supported sales through upselling and cross-selling, and performed CRM data entry and ticket logging.

Customer Service Sales Support Upselling Cross Selling CRM Data Entry Ticket Logging Quality Assurance Service Level Agreements Escalation Management Active Listening Client Relations

Education

Degrees, certifications, and relevant coursework

UN

University of Nigeria, Nsukka

Master of Science, Marketing and Consumer Studies

Pursued a Master of Science in Marketing and Consumer Studies, expected to complete in 2026.

DA

Dakins

Customer Service Training, Customer Service

Customer Service Training certification from Dakins, completed in January 2026.

UI

University of Ilorin

Master of Science, Marketing and Consumer Studies

Master of Science in Marketing and Consumer Studies, completed in 2026.

UI

University of Ilorin

Bachelor of Science, Mass Communication

Bachelor of Science in Mass Communication, completed in 2023.

UN

University of Nigeria, Nsukka

Bachelor of Science, Mass Communication

Completed a Bachelor of Science in Mass Communication in 2023.

Tech stack

Software and tools used professionally

Google Docs

Google Drive

Microsoft Teams

Zendesk

Google Maps

HubSpot

Google Workspace

Microsoft Office 365

Google Sheets

Microsoft Excel

FreshDesk

Availability

Looking for a job

Location

Nigeria

Authorized to work in

Salary expectations

30k+ USD

Job categories

Appointment Setter Call Center Representative Customer Service

Skills

CRM Software Appointment Setting Lead Generation Outbound Calling Cold Calling Lead Qualification Lead Management Sales Support Sales Operations Upselling Cross Selling Database Management CRM Data Entry Customer Service Client Relations Complaint Resolution

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