Looking for a job

Omolabake Ogunmiluyi

@mirayo

I’m a customer-focused service leader who improves satisfaction, resolves escalations, and drives KPI performance through coaching.

Nigeria

Message

What I'm looking for

I’m looking for a customer-service leadership role where I can coach teams, resolve escalations, strengthen service quality, and drive KPI performance through continuous process improvement and clear SOPs.

I’m a customer-centric Service Leader with 8+ years of experience driving service excellence, resolving escalated issues, and leading high-performance teams across logistics, banking, and travel. I’m known for improving customer satisfaction and streamlining operations by implementing service standards, strengthening stakeholder relationships, and ensuring consistent KPI delivery.

In my current role as a Client Service Manager, I lead end-to-end customer service operations, run quality checks on customer interactions, and develop/standardise SOPs to optimize workflow and productivity. Previously, I managed frontline banking service while ensuring strict accuracy and compliance, and I also served as a Travel Consultant delivering tailored itineraries and coordinated full-cycle travel services.

Experience

Work history, roles, and key accomplishments

Current

Client Service Manager

Current

Westone Logistics and Haulage Services Ltd

Mar 2025 - Present (1 year 4 months)

Led end-to-end customer service operations across multiple channels, ensuring timely and accurate responses to inquiries. Resolved escalated issues, tracked team KPIs, performed quality checks, and standardized SOPs to improve service consistency and compliance.

Customer Service Leadership KPIs Escalation Handling Process Improvement SOP Development Stakeholder Management Compliance

Customer Service Rep & Travel Consultant

Dreamport

Jun 2024 - Apr 2025 (10 months)

Provided tailored travel guidance by responding to customer inquiries and designing personalized itineraries based on budgets, medical requirements, interests, and schedules. Managed full-cycle travel services (ticketing, accommodation, transport, and assistance) and recommended value-added services to improve customer satisfaction.

Customer Service Travel Consulting itinerary planning Ticketing vendor relationship management Value Added Sales Conflict Resolution

Universal Teller

Union Bank of Nigeria

Feb 2018 - Nov 2021 (3 years 9 months)

Managed daily vault and ATM reconciliation exceeding $50,000 while maintaining 100% accuracy and compliance. Delivered high-volume frontline customer service, processing 20+ transactions per hour and serving 80+ customers daily, while cross-selling banking services and resolving account-related issues.

Transaction Processing Cross Selling Data Reporting Conflict Resolution Microsoft Office

Teaching Assistant

Waziri Umar Federal Polytechnic

Dec 2014 - Nov 2015 (11 months)

Supported lecturers with curriculum delivery, assessment, and classroom facilitation. Delivered tutorials and academic support, assisted in developing instructional materials, and helped maintain an effective learning environment.

Curriculum Support Facilitation Assessments Student Support Microsoft Office