Folakemi Flakes

Delivered personalized luxury beauty and fragrance consultations by understanding client preferences and recommending suitable products. Drove sales through proactive selling, upselling/cross-selling, POS transaction processing, and ongoing client follow-up for repeat business.

Conducted microbiological testing and sample preparation, including sterilization of lab equipment. Identified and documented microorganisms to support quality assurance and species-level microbial identification.

Performed quality control tests on beverages to support compliance with food safety standards. Monitored lab records, supported internal audits/inspections, and investigated deviations to recommend corrective actions.

Assisted with microbial sampling and testing during quality control checks. Maintained laboratory cleanliness and followed food safety protocols.

Handled customer payments using POS systems and maintained balanced daily transaction records. Provided customer service, resolved complaints (or escalated when needed), and monitored inventory levels to report shortages.

Processed customer transactions accurately using POS systems and maintained detailed sales and financial records. Provided menu assistance and recommendations, trained/supervised new staff on operations and food safety, and supported sales targets through efficient service delivery.

Managed front desk reception and coordinated appointments, meetings, and staff calendars. Supported administrative processes such as filing/documentation and maintained office supplies, organization, and equipment reporting.

Postgraduate Diploma is currently in view at the University of Medical Sciences, Ondo State.

Earned a Bachelor of Science (B.Sc.) in Microbiology from Obafemi Awolowo University, Ile-Ife.

Completed a Diploma in Local Government Studies and Administration at Obafemi Awolowo University, Ile-Ife.